topic Re: Rewards in Get Support

Rewards

Afshi82 — Wed, 05 Jan 2022 22:03:31 GMT

In my self serve account it shoes $6 worth of rewards eligibility but in my bill every month I only received credit of $4.What causing this and how to fix it?

Re: Rewards

Jb456 — Thu, 24 Sep 2020 17:13:55 GMT

That's odd. Have you looked at your payment history to see what's credited to the account at each renewal?

You should contact moderator's to look into the discrepancy.

Or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Rewards

will13am — Thu, 24 Sep 2020 17:17:56 GMT

@Afshi82 , rewards change dynamically particularly referral rewards as accounts are added and go into suspension. Can you take a look at the payment history and try to correlate it to the expected rewards to see what component appears to be in error.

Re: Rewards

Afshi82 — Thu, 24 Sep 2020 18:29:37 GMT

Loyalty Reward suppose to be $2 but I am getting $1 credit in my bill and other one refer a friend reward

Re: Rewards

hairbag1 — Thu, 24 Sep 2020 18:42:41 GMT

@Afshi82 wrote:
Loyalty Reward suppose to be $2 but I am getting $1 credit in my bill and other one refer a friend reward

First step is make sure both referee's still have active Public Mobile accounts.

Log into My Account / My Rewards. Click on My Rewards. Click on the little black arrowhead beside Total Rewards Earned / Refer-a-Friend to see how many active numbers are referred by you.

Re: Rewards

dabr — Thu, 24 Sep 2020 18:38:20 GMT

@Afshi82 wrote:
Loyalty Reward suppose to be $2 but I am getting $1 credit in my bill and other one refer a friend reward

@Afshi82 You may need to ask moderators to take a look at your account as suggested earlier. There have been issues with the Loyalty reward not getting applied (speaking from personal experience) and moderators have had to make a manual adjustment. Others have also reported similar issues too.

Re: Rewards

Afshi82 — Thu, 24 Sep 2020 18:42:31 GMT

Thank u so much for private message link as Itry to contact through chat but somehow couldn't submit my ticket , submit button not working from my end!

Re: Rewards

Afshi82 — Thu, 24 Sep 2020 18:46:57 GMT

Thank u I just did private message.

Re: Rewards

gpixel — Thu, 24 Sep 2020 19:18:37 GMT

@Afshi82 that chat bot has issues creating a ticket in the rewards category

after the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"