topic Re: payment in Get Support

payment

samsd — Wed, 05 Jan 2022 22:03:22 GMT

Hello,

Can you please explain why my account currently states that my plan cost is $180 when my plan is $120 per 90 days?

Please see below. Can you please correct this?

Thank you.

As of today your estimated payment is: $165Your next plan cycle starts: Nov 16, 2020

Plan Cost (Including Discounts) $180

Total Rewards earned

($15)

Available funds in your account$0

As of today your estimated payment is:

$165

Re: payment

hairbag1 — Thu, 24 Sep 2020 15:10:28 GMT

@samsd...

looks like the computer must have erred when predicting your costs. Go to the top of this page and click Get Help / Chat with Simon to start process of moderator assistance.

Watch the little envelope icon on top right side of the page...that will be highlighted when they respond to you.

Alternative method of contacting moderators...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment

Jb456 — Thu, 24 Sep 2020 15:13:51 GMT

It's just a display error and a Known issue that Public Mobile has addressed in the past. See link below.

Don't worry about it. You will be charged the normal price that you pay every 90 days.

https://productioncommunity.publicmobile.ca/t5/Announcements/KNOWN-ISSUE-Plan-cost-display-error-on-Self-Serve/td-p/457048

Re: payment

totalUser — Thu, 24 Sep 2020 15:26:16 GMT

Hi @samsd

You don't need to contact moderators, your plan is 180 but you get discount

Check your payment history you will see

Re: payment

Helpershelper — Thu, 24 Sep 2020 15:58:20 GMT

As everyone said below it’s a known issue. PM is prepaid so you’ll never be overcharged. If you have any addons they’ll rollover to the next month if any portion is unused.