topic Re: Transferring number from Telus in Get Support

Transferring number from Telus

Zephelinaj — Wed, 05 Jan 2022 22:02:51 GMT

I need mediator help to transfer an old number from a telus account to this Public Mobile account. How do I do that?

Re: Transferring number from Telus

gpixel — Fri, 29 Jan 2021 00:51:34 GMT

If you wish to transfer an existing number from TELUS or Koodo (including formerly PC Mobile), you will need to first complete your activation with a new number, then reach out to our Moderator team in order to transfer your existing number to Public Mobile.

click here

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1n1cSZTrFJ0Ex4271EaF3QIytSp&lang=en

(use the chat bubble options, then click "click here to submit a ticket!)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from
- Monday to Friday: 9AM- 9PM EST
- Saturday and Sunday: 9AM- 7PM EST

Re: Transferring number from Telus

DDM69 — Fri, 29 Jan 2021 02:35:30 GMT

Can you not port your number from Telus to Public? Oh wait...is this an inactive number?

Re: Transferring number from Telus

computergeek541 — Fri, 29 Jan 2021 02:35:59 GMT

@gpixel wrote:

Moderators are available from
- Monday to Friday: 9AM- 9PM EST
- Saturday and Sunday: 9AM- 7PM EST

@gpixel

Please be advised that these hours our out-of-date. Those haven't been the hours for a considerable time.

While the extended 8am to midigntt and 8am to 10pm hours are also no long current either, the official modeartor hours are now 6am until 10pm (Eastern time) every day of the week. SIMon and Get Help should be updated soon.

Re: Transferring number from Telus

gpixel — Fri, 29 Jan 2021 03:59:11 GMT

@computergeek541

This is the schedule

Monday -Friday 9am - 9pm EST
Saturday and Sunday 9am - 7pm EST

Sincerely,

Jorge_M

Public Mobile Community Moderator

Re: Transferring number from Telus

computergeek541 — Fri, 29 Jan 2021 04:40:52 GMT

@gpixel wrote:
@computergeek541

This is the schedule
Monday -Friday 9am - 9pm EST
Saturday and Sunday 9am - 7pm EST
Sincerely,
Jorge_M
Public Mobile Community Moderator

As I said, those hours are out-of-date. This was double checked after the descepency that was noticed between SIMon and the help pages. The new hours are now 6am to 10pm, 7 days a week. The hours were very recently adjusted and the help articles and SIMon have not yet been updated. The infromation that you were given is simply a copy and paste that does not reflect the current information. There is still a small moderator prescense after 10pm EST, but customers might not receive responses from them after 10pm or before 6am.

Re: Transferring number from Telus

Gk0001 — Tue, 02 Mar 2021 20:56:39 GMT

I just joined PM today. I need to transfer current number from Telus so I contacted the Moderator team. After input the required information like previous account number, phone number, PM SIM number, etc., I received a SMS text for an authentication code shortly. I share this code in my private message to the Moderator team and that's it. The whole process takes less than 30 minutes. I am very satisfied so far for PM's service.

Re: Transferring number from Telus

RosieR — Tue, 02 Mar 2021 21:24:04 GMT

@Gk0001 wrote:
I just joined PM today. I need to transfer current number from Telus so I contacted the Moderator team. After input the required information like previous account number, phone number, PM SIM number, etc., I received a SMS text for an authentication code shortly. I share this code in my private message to the Moderator team and that's it. The whole process takes less than 30 minutes. I am very satisfied so far for PM's service.

Hi @Gk0001 WOW! thank you for sharing this awesome news. The new activation portal was just announced today. It's working!

Welcome to Public Mobile

RosieR