topic Re: USA roaming, no data in Get Support

USA roaming, no data

sitsandgiggles — Wed, 05 Jan 2022 22:02:49 GMT

I used up the data in a bundle in less than 10 days so i added 1gb but despite turning

phone off and on, i have 0 data

Re: USA roaming, no data

will13am — Thu, 28 Jan 2021 23:46:04 GMT

@sitsandgiggles , were you able to confirm that the data add-on purchase was completed successfully? Do you see the data add-on in the self serve account overview? If you are seeing the add-on in the overview, you should initiate a support ticket by clicking on the chat symbol on the lower right corner of the web page.

Re: USA roaming, no data

srlawren — Fri, 29 Jan 2021 00:35:34 GMT

@sitsandgiggles one additional thought: are you 100% sure you purchased a 10-day US Roaming data add-on, and not a non-roaming add-on? Did you complete the second part of the purchase (likely the issue if you see an Available Funds balance that is higher than normal by the amount you paid for the add-on).

Re: USA roaming, no data

sitsandgiggles — Fri, 29 Jan 2021 00:53:15 GMT

Yes, so I'll do the chat thing

Re: USA roaming, no data

sitsandgiggles — Fri, 29 Jan 2021 00:54:17 GMT

Looks like it wasn't a roaming one, however I also purchased roaming with data that isn't working either so... I'll get help