topic Re: Network issues? in Get Support

Network issues?

A_henderson — Wed, 05 Jan 2022 22:02:29 GMT

Are there network issues right now? My phone keeps dropping service. And then is now also saying no sim card. Do I need a new sim card? It's about 1year and half old.

Re: Network issues?

Triguy — Thu, 28 Jan 2021 15:38:46 GMT

Try removing and reinsert your sim. Try rebooting your phone. If you have another phone then try swapping the sim.

Re: Network issues?

HALIMACS — Thu, 28 Jan 2021 15:37:04 GMT

Hi @A_henderson

You can check for current service outages here

https://www.telus.com/en/on/outages

Re: Network issues?

A_henderson — Thu, 28 Jan 2021 16:24:38 GMT

Thank you Ive tried this. My husband was apparently having issues as well yesterday he is in NB and Im in BC currently so was thinking it was a network issue but mine continued this morning. We will see how it does the rest of the day.

Re: Network issues?

Dunkman — Thu, 28 Jan 2021 16:46:09 GMT

@A_henderson wrote:
Thank you Ive tried this. My husband was apparently having issues as well yesterday he is in NB and Im in BC currently so was thinking it was a network issue but mine continued this morning. We will see how it does the rest of the day.

@A_henderson

Just to be on the safe side, also check your SIM card number from your self service account and make sure that it matches your phone's sim card (last 4 digits). There have been some sim jacking issues recently. Let us know if the numbers do not match.