topic Sim Card Never Came in Get Support

Sim Card Never Came

Bonbu — Wed, 05 Jan 2022 22:02:19 GMT

It's been a month since I've ordered 2 sim cards in December. Is this normal at all? I am frustrated as I've already cancelled my phone lines and I was expecting the sim cards to be here by now.

Re: Sim Card Never Came

hairbag1 — Wed, 27 Jan 2021 22:02:00 GMT

It's been reported that 3 or 4 weeks for delivery by Canada Post.

Send a message to moderators to see when your was sent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim Card Never Came

hairbag1 — Wed, 27 Jan 2021 22:13:21 GMT

@Bonbu...

these guys have sim's for Public Mobile and they ship FAST. If you happen to be in one of their areas, you can make arrangements to pick up the sims.

https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Re: Sim Card Never Came

kb_mv — Wed, 27 Jan 2021 22:15:00 GMT

@Bonbu If you are in SE NB, I can hook you up until yours come in. Honestly though if you are anywhere near a retailer that sells them, go pick some up. The spares when they arrive can be used for referrals.

Re: Sim Card Never Came

AE_Collector — Thu, 28 Jan 2021 01:51:04 GMT

https://productioncommunity.publicmobile.ca/t5/Announcements/Courier-Delays/m-p/647439

Re: Sim Card Never Came

DDM69 — Thu, 28 Jan 2021 02:02:15 GMT

Go to Walmart and buy your sim. They can activate for you there. Then sell the sim cards that you ordered once they arrive. Be sure to use a referral code to save $10 off your first bill! 😁

Re: Sim Card Never Came

brittneysarah — Thu, 28 Jan 2021 04:10:16 GMT

Kinda makes sense with how insanely backed up the postal services have been with Covid on top of Christmas time.

Re: Sim Card Never Came

mm80 — Thu, 28 Jan 2021 04:27:44 GMT

@brittneysarah wrote:
Kinda makes sense with how insanely backed up the postal services have been with Covid on top of Christmas time.

A Canada Post back up causes problems at other shipping companies too. It makes the other shipping companies get more packages than normal and causes backlogs there too.

Re: Sim Card Never Came

garyO — Thu, 28 Jan 2021 18:16:24 GMT

I have applied 6 weeks ago for a sim card. It never showed. I applied again and have been waiting 14 business days no sim card yet. Please help. I have no phone to use! Public mobile is still charging my monthly fee. Not happy!

Re: Sim Card Never Came

Dunkman — Thu, 28 Jan 2021 18:32:11 GMT

@garyO wrote:
I have applied 6 weeks ago for a sim card. It never showed. I applied again and have been waiting 14 business days no sim card yet. Please help. I have no phone to use! Public mobile is still charging my monthly fee. Not happy!

@garyO

Sorry to hear about your troubles. The wait times are averaging 2-4 weeks. Do you live near a store that you can purchase a SIM card? Walmart, London drugs, Mobile shop (inside Superstore), Wow mobile and some authroized Koodo dealers.

https://productioncommunity.publicmobile.ca/t5/Announcements/Courier-Delays/m-p/647439

PM mails out of Mississauga area, which has an outbreak of Covid at the postal facility and that is contributing to the delay.

You can also try Amazon. Another website:

https://canadiancellsupplies.com/collections/sim-cards

Re: Sim Card Never Came

Triguy — Thu, 28 Jan 2021 18:35:21 GMT

You can suspend your account to put a hold on payments.

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Suspend Service

Note that after 90 days in suspend, your account will be deactivated permanently so be sure to return to this page if you find your phone or decide to get a new SIM card.

If You Find Your Phone:

Hooray! Simply follow the same steps below to resume your service.

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Resume Service

You could try purchasing a sim from a local retailer. https://www.publicmobile.ca/en/on/store-locator. Once you get a new sim then click on change sim in your account.