topic Re: Phone stopped working after plan change in Get Support

Phone stopped working after plan change

Sharon1231 — Wed, 05 Jan 2022 22:02:16 GMT

I just added data/changed plan yesterday and now phone is not working. I tried the suspend/found thing for a few hours and it's still not working.

Re: Phone stopped working after plan change

hairbag1 — Wed, 27 Jan 2021 21:57:24 GMT

@Sharon1231....

Re: Phone stopped working after plan change

Sharon1231 — Wed, 27 Jan 2021 22:24:20 GMT

Thanks, it's fixed. VPN from school interfering.

[self help even better than our Community ...... Luddite]

Re: Phone stopped working after plan change

brittneysarah — Thu, 28 Jan 2021 04:12:36 GMT

Oh wow A VPN made your phone plan stop working? I had no idea!

Re: Phone stopped working after plan change

mm80 — Thu, 28 Jan 2021 04:25:16 GMT

@Sharon1231 wrote:
Thanks, it's fixed. VPN from school interfering.

[self help even better than our Community ...... Luddite]

You could only connect to VPN when using wifi. That wouldn't block phone calls or text because that's not internet. The school VPN also wouldn't stop your mobile data from working unless it's loaded but usually a VPN like that only works on the school's wifi.

Re: Phone stopped working after plan change

mm80 — Thu, 28 Jan 2021 04:20:43 GMT

@brittneysarah wrote:
Oh wow A VPN made your phone plan stop working? I had no idea!

It can't. A VPN hides where you are to make internet more private. Voice calls and text messages don't use internet. A VPN could only cause internet problems.

Re: Phone stopped working after plan change

Anonymous — Thu, 28 Jan 2021 04:27:00 GMT

@mm80 : There's all kinds of ambiguous wording and lack of detail here but other than maybe a dodgy self-solved thread, the customer is working and happy.

Re: Phone stopped working after plan change

mm80 — Thu, 28 Jan 2021 04:29:53 GMT

@Anonymous wrote:
@mm80 : There's all kinds of ambiguous wording and lack of detail here but other than maybe a dodgy self-solved thread, the customer is working and happy.

I think the oracle gave the solution but VPN wasn't the problem but you're right that the plan is working again, so oh well.