topic Re: Renewal issues in Get Support

Renewal issues

Ice_cold — Wed, 05 Jan 2022 22:01:10 GMT

Hello,

My plan failed to auto renew so I have a balance sitting there from loyalty etc. My account doesn't say to pay $x amount to reactivate plan and it says Plan expired. How much should I pay?

Re: Renewal issues

hairbag1 — Tue, 26 Jan 2021 17:56:33 GMT

@Ice_cold wrote:
Hello,

My plan failed to auto renew so I have a balance sitting there from loyalty etc. My account doesn't say to pay $x amount to reactivate plan and it says Plan expired. How much should I pay?

Load $$ into Available Funds to cover the cost of your current plan...the click the Reactivate button.

Re: Renewal issues

Ice_cold — Tue, 26 Jan 2021 17:57:08 GMT

And should I be paying GST? I'm not buying an add on and GST is being applied automatically but my plan has GST included.

Re: Renewal issues

hairbag1 — Tue, 26 Jan 2021 17:58:27 GMT

@Ice_cold wrote:
And should I be paying GST? I'm not buying an add on and GST is being applied automatically but my plan has GST included.

You must pay GST...it's not included in your "plan". It's plan costs + taxes here at PM.

Re: Renewal issues

Ice_cold — Tue, 26 Jan 2021 17:59:45 GMT

How much should I load on? And how do I deal with the GST?

Re: Renewal issues

Ice_cold — Tue, 26 Jan 2021 18:01:41 GMT

Ie. Can I subtract the loyalty credits?

Re: Renewal issues

hairbag1 — Tue, 26 Jan 2021 18:02:20 GMT

@Ice_cold wrote:
How much should I load on? And how do I deal with the GST?

Log into your account / Make a Payment. When you make a payment, it'll tell you how much taxes are required and you'll click Confirm. Then you should see those $$ in Available Funds.

Do things slowly and pay attention to all prompts....for future reference.

Re: Renewal issues

Anonymous — Tue, 26 Jan 2021 18:04:29 GMT

@Ice_cold wrote:
How much should I load on? And how do I deal with the GST?

Taxes will get charged on the payment card. Pay the total plan cost. Don't worry about calculating tax.

Re: Renewal issues

darlicious — Tue, 26 Jan 2021 18:24:12 GMT

@Ice_cold

Do the following:

Clear your browser, close all tabs and reboot your device.
Open one tab only in secret/incognito mode using chrome, firefox or safari.
Log in, go to make a payment, choose other amount.
Pay $1 more than you owe. Go to your overview page. Does it say active?
If not click on reactivate. Reboot phone.
Still see funds in your balance? Suspend your service via lost/ stolen. Log out. Wait 1 min. Log in. Resume your service. Has the system taken your payment? Reboot.

Re: Renewal issues

Staliger — Tue, 26 Jan 2021 18:33:06 GMT

@Ice_cold Go to self-service and select "other" amount of payment. Then, put there the number: you plan cost + 1 - all your rewards you have right now. System will show you how much would be deducted from your CC including taxes. After your plan would be renewed, you would have 1$ sitting on your balance only, and it is ok. Let it be there to prevent suspension issue in the future.

Re: Renewal issues

HALIMACS — Tue, 26 Jan 2021 18:41:02 GMT

This may go without saying, @Ice_cold , but you ARE without any service, correct?

Is it possible you're just thinking you may lose service due to the lovely messaging Public Mobile sends it's customers just prior to renewal making them 'think' their account is EXPIRED or going to expire.

See it below:

Re: Renewal issues

hairbag1 — Tue, 26 Jan 2021 19:34:14 GMT

@HALIMACS....

that possibility was posed to @Ice_cold in a different post. I'm assuming it's not the case here.

The Public Mobile auto renewal process seems to be a chronic issue...and has been for awhile now. I've never had problems but I make sure there's $$ in Available Funds to cover my next renewal.