topic Re: Activation Successful - No service in Get Support

Activation Successful - No service

Mackgre — Wed, 05 Jan 2022 22:00:43 GMT

I have created a new account, activated successfully, account has been billed....no service! Have restarted and reinserted SOM card multiple times.

Son has same phone and public mobile and he has service.

Frustrated!

Re: Activation Successful - No service

JK8 — Tue, 26 Jan 2021 01:39:07 GMT

@Mackgre wrote:
I have created a new account, activated successfully, account has been billed....no service! Have restarted and reinserted SOM card multiple times.
Son has same phone and public mobile and he has service.
Frustrated!

Are you porting a number over? Can you try your SIM card in your son’s phone?

Re: Activation Successful - No service

esjliv — Tue, 26 Jan 2021 01:39:32 GMT

@Mackgre wrote:
I have created a new account, activated successfully, account has been billed....no service! Have restarted and reinserted SOM card multiple times.
Son has same phone and public mobile and he has service.
Frustrated!

Hello @Mackgre ,

Can you try your SIM in your son's phone just to make sure it is not a phone issue on your end?

IS your phone locked by its previous provider?

Contact your previous provider to unlock it for you.

You will need your imei number dial *#06# to get it.

Re: Activation Successful - No service

esjliv — Tue, 26 Jan 2021 01:41:23 GMT

Hello @Mackgre - does your SELF SERVE account say ACTIVE?

Great, if so.

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

EDIT - when did you activate?

Re: Activation Successful - No service

HALIMACS — Wed, 03 Feb 2021 23:12:54 GMT

Also, @Mackgre , try your son's Public Mobile SIM card in your phone. The combination of trying each other's SIM's in the opposite phone will help establish whether it's simply a matter of activation taking time (i.e. if porting?) or if there may be a SIM issue or mobile phone compatibility issue.

If you DID port from another supplier and need help with the porting process, open a ticket for assistance here and type "port request" or call the porting team at **********.

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Activation Successful - No service

Mackgre — Tue, 26 Jan 2021 02:31:05 GMT

I swapped the Sim cards with my son's phone. His card worked in my new phone. Mine did not work in his. BUT...when I swapped them back, the new SIM worked in the new phone.

HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

Re: Activation Successful - No service

softech — Tue, 26 Jan 2021 02:38:55 GMT

@Mackgre wrote:
I swapped the Sim cards with my son's phone. His card worked in my new phone. Mine did not work in his. BUT...when I swapped them back, the new SIM worked in the new phone.
HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

how long you have activated your account?

there has been couple post about activation issue tonight.. i wonder if server is slow activating new accounts tonight

Re: Activation Successful - No service

esjliv — Wed, 03 Feb 2021 23:13:52 GMT

@Mackgre wrote:
I swapped the Sim cards with my son's phone. His card worked in my new phone. Mine did not work in his. BUT...when I swapped them back, the new SIM worked in the new phone.
HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

Call the Porting Team at *********to assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Re: Activation Successful - No service

HALIMACS — Tue, 26 Jan 2021 02:39:48 GMT

@Mackgre wrote:
I swapped the Sim cards with my son's phone. His card worked in my new phone. Mine did not work in his. BUT...when I swapped them back, the new SIM worked in the new phone.
HOWEVER...the new phone can make a phone call, but not receive one. Calls from it have "no caller ID". and when I try to call it I hear "not equipped for incoming calls".

@Mackgre Hey, at least we're all making progress... did you port the number from another provider?

If so, it may just be a matter of time to complete the porting process, or try the porting help supplied in my prior post.

Re: Activation Successful - No service

Mackgre — Tue, 26 Jan 2021 12:03:07 GMT

It rectified itself after about 2 hours. Must have been on the other end.

Thanks everyone.

Re: Activation Successful - No service

Mackgre — Tue, 26 Jan 2021 12:03:49 GMT

I was not porting. Brand new phone and number.

Re: Activation Successful - No service

Mackgre — Tue, 26 Jan 2021 12:05:02 GMT

There was no porting involved. New phone, new number. But after a couple hours it is working.

Thanks

Re: Activation Successful - No service

Mackgre — Tue, 26 Jan 2021 12:06:02 GMT

I think you are correct. It worked after a couple hours.

Thanks

Re: Activation Successful - No service

darlicious — Tue, 26 Jan 2021 12:13:39 GMT

@Mackgre

Apparently there was an issue causing up to a four hour delay in new number activations. The first I have ever heard of this kind of issue. I'm happy to hear it has fixed itself.

FYI....to address a specific member you can tag them by tapping the "@" key and a box will pop up with the usernames in it or continue to type a name for it to pop up.....

Welcome to Public Mobile and welcome to the community!