topic Re: forget password and answer of security question in Get Support

forget password and answer of security question

coner33 — Wed, 05 Jan 2022 22:00:34 GMT

hello

Hello Ana

my aunt forget password and answer of security question.

she have problem to pay by credit card, because credit card was expired.

her name is xxxxxxxxxxxxxxxxxxx

her phone number is xxxxxxxxxxxxxxxxxxxxx

and her ID is xxxxxxxxxxxxxxxxxxxxxxxxxx

how can she reset password.

thank

edited by computergeek541: account information removed

Re: forget password and answer of security question

RossN — Tue, 26 Jan 2021 00:57:45 GMT

@coner33 wrote:
hello
Hello Ana

my aunt forget password and answer of security question.
she have problem to pay by credit card, because credit card was expired.
her name is XXXXXXXXX
her phone number is xxxxxxxxx
and her ID is xxxxxxxxx

how can she reset password.

thank

@coner33

hi if you tried your password reset or forgot your security question and it does not work you may need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: forget password and answer of security question

Gunner123 — Mon, 25 Jan 2021 23:37:05 GMT

@coner33 hello you are on a public forum please click on the 3 dots top right corner to delele your personal info

Re: forget password and answer of security question

rajm — Tue, 26 Jan 2021 01:01:33 GMT

Hi there.

You can have your aunt use this link to recover her password: https://selfserve.publicmobile.ca/forgot-password/

In future, try not to post account related information in the public forum here. You should have received this information without any account specific information.

Take care and be safe!

Thanks for posting.

Re: forget password and answer of security question

computergeek541 — Wed, 16 Jun 2021 18:50:27 GMT

Re: forget password and answer of security question

computergeek541 — Thu, 25 Nov 2021 01:20:59 GMT