topic Re: Received a Message, not enough credit. in Get Support

Received a Message, not enough credit.

aj6 — Wed, 05 Jan 2022 22:00:20 GMT

Hello Friends,

I set up an auto payment on my account; and my AMEX credit card was charged on 29 Dec, with the next withdrawal date being 28/January. But I have not been able to make call since, with my account saying "not enough credit." Please what do you think is the problem?

Sincerely,

AJ6.

Re: Received a Message, not enough credit.

Anonymous — Mon, 25 Jan 2021 19:18:28 GMT

@aj6 : When/where is/does it say that? Are you on the $15 plan?

Re: Received a Message, not enough credit.

Luddite — Mon, 25 Jan 2021 19:19:36 GMT

What plan do you have?

Can you call 611?

Re: Received a Message, not enough credit.

aj6 — Mon, 25 Jan 2021 19:35:26 GMT

I have the $25 plan. Thanks.

Re: Received a Message, not enough credit.

aj6 — Mon, 25 Jan 2021 19:36:19 GMT

$25 plan. When I tried calling, I get a message saying not enough credit.

Re: Received a Message, not enough credit.

Anonymous — Mon, 25 Jan 2021 19:37:36 GMT

@aj6 wrote:
I have the $25 plan. Thanks.

Can you take calls? Text in/out? Internet?

Edit: Could you transcribe the exact wording?

Re: Received a Message, not enough credit.

aj6 — Mon, 25 Jan 2021 19:37:29 GMT

No, I can't.

Re: Received a Message, not enough credit.

aj6 — Mon, 25 Jan 2021 19:38:12 GMT

I will try calling 611. Thanks for your help.

Re: Received a Message, not enough credit.

aj6 — Mon, 25 Jan 2021 19:39:19 GMT

When I tried calling, and also people have told me that it goes straight to voicemail when they tried calling me.

Re: Received a Message, not enough credit.

Anonymous — Mon, 25 Jan 2021 19:39:24 GMT

@aj6 wrote:
No, I can't.

Can you log in to your self-serve account? If so, what is the status? Active? Plan Expired?

Can you click into Change SIM and take note of the last 4 digits of the registered SIM card and then compare that to your actual one in your phone? Are they the same?

Re: Received a Message, not enough credit.

aj6 — Mon, 25 Jan 2021 19:40:47 GMT

No, I can't. The message says, "not enough credit to make this call." Thanks.

Re: Received a Message, not enough credit.

Luddite — Mon, 25 Jan 2021 19:45:20 GMT

@aj6 Please login to your account:

- follow @Anonymous 's suggestion to check your SIM card number

- review your Payment history to confirm autopay is working and your account is Active

- confirm your credit card has not expired