topic Re: Help in Get Support

Help

Tricia2 — Wed, 05 Jan 2022 22:00:04 GMT

I cannot make calls or texts

Public mobile is appearing at the top I have three bars but can't call or text

Re: Help

Anonymous — Mon, 25 Jan 2021 15:55:21 GMT

@Tricia2 : What happens when you call 611? Can you log in to your self-serve account?

Re: Help

Triguy — Mon, 25 Jan 2021 16:01:22 GMT

Switch the SIM into another phone to see if its the phone or a SIM problem. If its the phone reset your network settings and restart your phone if it doesn't automatically do so.

If its the SIM try the lost/ stolen trick to reset your service.

From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

Re: Help

Tricia2 — Mon, 25 Jan 2021 16:25:12 GMT

Yes I can

Re: Help

Tricia2 — Mon, 25 Jan 2021 16:26:51 GMT

Re: Help

Tricia2 — Mon, 25 Jan 2021 16:27:19 GMT

Will not allow me to make any calls not even 611.

Re: Help

Anonymous — Mon, 25 Jan 2021 16:29:33 GMT

@Tricia2 : Edit: Oh...then can you log in to your self-serve?

If yes then use the Change SIM function to take note of the last 4 digits of your registered SIM #. Then look at your actual SIM in your phone. Are they the same?

Re: Help

hairbag1 — Mon, 25 Jan 2021 16:28:32 GMT

@Tricia2 wrote:
Yes I can

If you want fast help, you need to be a bit more forthcoming. "Yes I can"...what ? More info please.

Re: Help

benfatto — Mon, 25 Jan 2021 16:30:09 GMT

Login to your account and click Change SIM. Note the last 4 digits of your registered SIM card, then remove the SIM from your phone. Do they match?

Re: Help

Tricia2 — Mon, 25 Jan 2021 16:35:36 GMT

Yes they both match

Re: Help

Tricia2 — Mon, 25 Jan 2021 16:37:42 GMT

Ive also tried switch sims with my phone and hers and it's doing the same thing in my phone, I've opened a ticket , have no response, and can not find a service number to call 🤦🏼‍♀️

Re: Help

Anonymous — Mon, 25 Jan 2021 16:43:06 GMT

@Tricia2 : When you logged in what did the status say? Active? Plan Expired?

There's no number in this provider. It's all online messaging. If you get an email from here don't reply to it. Log back into this community and click the little envelope in the upper right by your test tube avatar and then click on the subject line of the message to open it fully.

Re: Help

Tricia2 — Mon, 25 Jan 2021 16:46:01 GMT

Active current credit 2$.. doesn't make sense

Re: Help

Anonymous — Mon, 25 Jan 2021 16:49:07 GMT

@Tricia2 wrote:
Active current credit 2$.. doesn't make sense

No it doesn't. Did you try the suggestion earlier from Triguy? Another idea is to manually pay in a $1 and then restart the phone. I know these ideas sound odd but they've been known to get things going.

Re: Help

gpixel — Mon, 25 Jan 2021 17:30:57 GMT

you won't receive a response right away. it isn't an instant chat method

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Help

Tricia2 — Mon, 25 Jan 2021 17:33:54 GMT

Thanks for your help unfortunately nothing is working, will wait to hear from the company

Re: Help

ngoduc17 — Tue, 26 Jan 2021 05:54:22 GMT

HI SIR, try to take out your sim and put it back again, i think it will help. if it is not, you can try do make your phone setting to default