topic Re: Add-ons in Get Support

Add-ons

SAM-A — Wed, 05 Jan 2022 21:59:56 GMT

Hi,

If I downgrade my plan from 35$ to 15$, will any of my add-ons will be impacted ?

ps: I've add-ons that I purchased and some of the boxing week/holiday gifts etc.

Thanks & Regards,

Sam

Re: Add-ons

Jb456 — Mon, 25 Jan 2021 08:40:38 GMT

@SAM-A

The add-ons you mentioned will stay on your account regardless of what plan you change to.

However if you joined Public Mobile recently (I see you haven't just writing for other readers) that signed up for 2nd 30 days free and one time 5 gig data add-on. Then check the terms and conditions in the announcement section of these forums. Of what qualifies you to keep the 5 gig one time add-on and what does not.

Click change plan then pick a new plan.

You have two options.

1= Change now - (It will say top up now if you don't have funds to cover new plan).

Not advised to pick this one.You are charged right away for new plan and no refund on unused days from old plan.

2= Change at next renewal. The choice most want to pick. Your new plan you pick will be scheduled to start at your next payment due date and you will be charged then for the plan

Re: Add-ons

SAM-A — Mon, 25 Jan 2021 08:41:26 GMT

Thank You!

That's right - I am not new!

Appreciate your response.

Re: Add-ons

Jb456 — Mon, 25 Jan 2021 08:43:08 GMT

@SAM-A You're welcome. Remember to choose change at next renewal. You will be charged new plan at payment due date and it will start then.

Stay safe!

Re: Add-ons

cavemantoronto — Mon, 25 Jan 2021 10:19:05 GMT

@SAM-A Have $35 in account for the renewal or be prepared for possible bad surprise of service getting cut. It will only take $15 for the $15 plan but it sometimes cuts people off during a plan change.

Re: Add-ons

SAM-A — Tue, 26 Jan 2021 01:27:52 GMT

thanks!

Re: Add-ons

mecyl — Tue, 14 Sep 2021 11:15:33 GMT

My data is exhausted. I can not change my plan immediately. Everytime I clicked into more options. I got an error msg.

Can moderator assist to upgrade my current plan to $40 from $35 immediately to get more data?

thanks

Simon

Re: Add-ons

Triguy — Tue, 14 Sep 2021 11:52:40 GMT

@mecyl @Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot. If you still need assistance then submit a ticket

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