topic Re: Add ons in Get Support

Add ons

Lizzie — Wed, 05 Jan 2022 21:59:34 GMT

how do I purchase phone add on?

Re: Add ons

NDesai — Sun, 24 Jan 2021 03:03:53 GMT

@Lizzie Follow this guide: Solved: HOWTO: Purchasing Add-ons - Community (publicmobile.ca)

Re: Add ons

computergeek541 — Sun, 24 Jan 2021 03:05:14 GMT

@Lizzie wrote:
how do I purchase phone add on?

Which add-on are you thinking of purchasing? Add-ons can be purchased from your self serve account at selfserve.publicmobile.ca. Click the Plans and Add-ons Tab and the option to make purchases. If you don't have the funds in your account, proceeding with the purcahse steps only apply a payment to your Public Mobile account balance. You would then need to repeat the process.

Re: Add ons

HALIMACS — Sun, 24 Jan 2021 03:10:38 GMT

Like this, @Lizzie

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:

You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.

Select ‘Confirm my purchase’, and you’re off to the races!

Re: Add ons

elvis — Mon, 25 Jan 2021 22:40:51 GMT

Hi - we purchased add ons 4 days ago but still can not access data. The money is in the account. What do I do? Thanks

Re: Add ons

Anonymous — Mon, 25 Jan 2021 22:44:24 GMT

@elvis wrote:
Hi - we purchased add ons 4 days ago but still can not access data. The money is in the account. What do I do? Thanks

@elvis

It's a non-intuitive 2 steps. Now you need to go back and purchase the add-on with the money you deposited.

Re: Add ons

elvis — Tue, 26 Jan 2021 20:56:44 GMT

thanks, very helpful. It appears to have solved the problem. Much appreciated