topic Re: Reactivating suspended account in Get Support

Reactivating suspended account

jessicawy — Tue, 04 Jan 2022 18:36:59 GMT

Hello,

I lost my phone and had my account suspended 2 weeks ago. Now I would like to re-activate my account with a new plan but the system will not let me put money into the account. I read that I need a moderator to do this change for me? I PM'd one of them with my phone number but haven't heard back. Thanks!

Re: Reactivating suspended account

NDesai — Sun, 26 Mar 2017 16:42:02 GMT

Yes, you will need help from a mod to change your plan since your account is suspended. One of them will get back to you shortly.

Re: Reactivating suspended account

Luddite — Sun, 26 Mar 2017 17:16:13 GMT

Are you saying that you cannot click Make a Payment when logged into your account?

Re: Reactivating suspended account

jessicawy — Sun, 26 Mar 2017 17:33:24 GMT

Yes, I can select a plan and enter a payment amount but I when I click submit/process payment it doesn't let me proceed.

Re: Reactivating suspended account

Luddite — Sun, 26 Mar 2017 17:45:49 GMT

Please try again after clearing your browser's cache and ensuring any pop up/ad blocker is turned off. If that fails you will need moderator assistance. Send any one of them a private message ( @MarieHelene_Lfor example) with your phone number and an explanation. Coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.