topic Re: Sim card no show in Get Support

Sim card no show

Rebeccaanneeide — Wed, 05 Jan 2022 21:58:59 GMT

My sim card did not arrive. I ordered it in December. I want a refund. This forum is so frustrating ....please somebody help me! Lol

Re: Sim card no show

computergeek541 — Sat, 23 Jan 2021 16:21:34 GMT

@Rebeccaanneeide wrote:
My sim card did not arrive. I ordered it in December. I want a refund. This forum is so frustrating ....please somebody help me! Lol

It might be easier to get Public Mobile to replace it. For that or a refund, you will need to send a private message to the moderators. Click here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card no show

darlicious — Sat, 23 Jan 2021 11:46:45 GMT

@Rebeccaanneeide

Order one from CCS. Much faster and cheaper. Once you activate you can get pm to credit your account the cost of the sim card you never recieved.

Re: Sim card no show

Rebeccaanneeide — Sat, 23 Jan 2021 11:54:38 GMT

But I dont need the sim card anymore. I just want my money back.

Re: Sim card no show

HALIMACS — Sat, 23 Jan 2021 12:00:54 GMT

Then connect with moderators.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Sim card no show

kb_mv — Sat, 23 Jan 2021 12:01:19 GMT

@Rebeccaanneeide wrote:
But I dont need the sim card anymore. I just want my money back.

@Rebeccaanneeide The first reply by @computergeek541 showed the way forward. Did you do what he recommended?

On a side note, I hope that your user name is not your real name. It is not the best cyber security to post real info about yourself, of any type, on a public online site / forum.

Re: Sim card no show

darlicious — Sat, 23 Jan 2021 12:08:19 GMT

@Rebeccaanneeide

Asking for a credit is faster than a refund as they can take up to 30 days.

Re: Sim card no show

Rebeccaanneeide — Sat, 23 Jan 2021 12:24:59 GMT

I don't mind waiting for a refund. I messaged the moderators....I simply do not need the sim card and want my money.