topic Re: Samsung s20 T-Mobile unlocked can't connect to cellular in Get Support

Re: Samsung Galaxy S20 - details on compatibility with PM?

Mattnic — Wed, 05 Jan 2022 21:58:40 GMT

Will Samsung s20 5g T-Mobile version unlocked work with public mobile ?

Re: Samsung Galaxy S20 - details on compatibility with PM?

Anonymous — Fri, 22 Jan 2021 23:29:30 GMT

@Mattnic wrote:
Will Samsung s20 5g T-Mobile version unlocked work with public mobile ?

@Mattnic : T-Mobile is a roaming partner with Public Mobile so about certainly. Post the whole model number and we can confirm.

Re: Samsung Galaxy S20 - details on compatibility with PM?

Spudster — Fri, 22 Jan 2021 23:29:38 GMT

@Mattnic wrote:
Will Samsung s20 5g T-Mobile version unlocked work with public mobile ?

Yup, it should.

If you know anyone on Public Mobile, you could always try their SIM in it first to make sure all call/text functions work. Then, you'd be sure.

Re: Samsung Galaxy S20 - details on compatibility with PM?

Mattnic — Sat, 23 Jan 2021 06:28:08 GMT

Already did try it , it's not working. I replaced the charger port so I'm wondering if that did it. It was broken when I got it, but it's a sm-g981u

Re: Samsung Galaxy S20 - details on compatibility with PM?

Anonymous — Sat, 23 Jan 2021 06:31:50 GMT

@Mattnic wrote:
Already did try it , it's not working. I replaced the charger port so I'm wondering if that did it. It was broken when I got it, but it's a sm-g981u

@Mattnic

That certainly should work. Are you getting any messages from the phone when you put the SIM in? You did activate an account right?

Samsung s20 T-Mobile unlocked can't connect to cellular

Mattnic — Thu, 11 Feb 2021 05:00:28 GMT

Hello,

I have a Samsung s20 T-Mobile unlocked

I can't connect to cellular. It just says searching.

Model number sm-g981u

IMEI xxxxxxxxxxxxxxxxx

Please help thank you.

edited by computergeek541: IMEI removed as it can be used to port a number

Re: Samsung s20 T-Mobile unlocked can't connect to cellular

computergeek541 — Thu, 11 Feb 2021 05:03:22 GMT

@Mattnic wrote:
Hello,

I have a Samsung s20 T-Mobile unlocked

I can't connect to cellular. It just says searching.

This phone is compatible. Have you tried your SIM card in another device?

Re: Samsung s20 T-Mobile unlocked can't connect to cellular

JK8 — Thu, 11 Feb 2021 05:18:47 GMT

@Mattnic

You had posted 3 weeks ago in a different thread. Have you tried to reseat the sim in the phone. If the sim is loose, maybe shim up with a sliver of paper.

Re: Samsung s20 T-Mobile unlocked can't connect to cellular

TheGx — Thu, 11 Feb 2021 06:32:28 GMT

@Mattnic : Try power off phone with SIM in it then turn on again, maybe that will help.

Re: Samsung s20 T-Mobile unlocked can't connect to cellular

darlicious — Thu, 11 Feb 2021 08:48:57 GMT

@Mattnic

A couple of things to try.....

Try your sim in another phone.
Check for network outages in your area.
Toggle airplane mode on/off. You may need a new connection to the network.
Reset your network settings.

Re: Samsung s20 T-Mobile unlocked can't connect to cellular

Mattnic — Thu, 11 Feb 2021 18:23:08 GMT

I have tried all of these and I've tried my phone in at least 30 other devices and it works normal.

If it were locked you would think a network code box would appear when I insert another sim.

However it only says searching. I wonder if the phone my have network connection issues .

Re: Samsung s20 T-Mobile unlocked can't connect to cellular

computergeek541 — Thu, 11 Feb 2021 18:32:52 GMT

@Mattnic wrote:
I have tried all of these and I've tried my phone in at least 30 other devices and it works normal.

If it were locked you would think a network code box would appear when I insert another sim.

However it only says searching. I wonder if the phone my have network connection issues .

Yes: An android phone would defiinitely ask for an unlock code if the phone were still locked to T-Mobile. Even if the device was blocked out from unlocking incorrect codes being entered, you'd still be prompted for the master unlock code.

Re: Samsung s20 T-Mobile unlocked can't connect to cellular

Anonymous — Thu, 11 Feb 2021 18:44:29 GMT

Being a 5G capable phone make sure you don't have 5G as your network type. Set it to start at 4G LTE or even 3G WCDMA UMTS HSPA.