topic Re: Self Service Down? in Get Support

Self Service Down?

goatowlpig — Wed, 05 Jan 2022 21:58:36 GMT

Been trying to access self service all day and am just getting a white page, have tried multiple different browsers as well as different devices. Is anyone else getting this same issue?

Link I'm using

https://selfserve.publicmobile.ca/

Re: Self Service Down?

macsal — Fri, 22 Jan 2021 22:22:24 GMT

Hi there,

Yes @goatowlpig , i had the same issue. But then i opened a tab in incognito mode and it worked! Try that.

🙂

ADDING info:

You can also use a keyboard shortcut to open an Incognito window:

Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.

Mac: Press ⌘ + Shift + n.

Re: Self Service Down?

goatowlpig — Fri, 22 Jan 2021 22:22:50 GMT

@macsal Incognito doesn't seem to work for me for some reason. It has to be something on their end if I'm not the only one with the issue.

Re: Self Service Down?

macsal — Fri, 22 Jan 2021 22:22:57 GMT

@goatowlpig wrote:
@macsal Incognito doesn't seem to work for me for some reason.

Try clearing your browser's cache then try the incognito mode tab.

Re: Self Service Down?

macsal — Fri, 22 Jan 2021 22:27:12 GMT

@goatowlpig alright, so i am also getting the WHITE ONLY screen.

But I cleared my browser and using incognito tab, and it worked again for me.

Keep trying, maybe they are working on something.

Re: Self Service Down?

kb_mv — Fri, 22 Jan 2021 22:45:51 GMT

@goatowlpig Mine works fine without clearing cache or using incognito window.

Re: Self Service Down?

junjunc — Fri, 22 Jan 2021 23:01:52 GMT

Not having any issues for me. I'm from BC Canada. Everything is working when I log in with Chrome. Have you tried to delete the cookies and caches before another try?