topic Re: How to cancel an order in Get Support

How to cancel an order

Oluas — Wed, 05 Jan 2022 21:57:08 GMT

Hello,

I placed an order yesterday and I would like to cancel, but I don't have an account yet and never got the confirmation email.

Re: How to cancel an order

chrisbasm — Wed, 20 Jan 2021 21:53:35 GMT

@OluasIf you are talking about a SIM card that you ordered, you would need to contact moderator team. If you signed up for Public Mobile at a store, and now want a refund, you might be out of luck, since PM is a prepaid service. Again, you would need to check with the moderators.

You can contact moderators by starting a chat session by clicking on the chat bubble in the lower right corner of the screen.

Re: How to cancel an order

Oluas — Wed, 20 Jan 2021 21:53:49 GMT

I thought this forum was already contacting the moderators, it's kind of hard platform to understand... but thank you for your time!

Re: How to cancel an order

computergeek541 — Wed, 20 Jan 2021 21:56:48 GMT

@Oluas wrote:
I thought this forum was already contacting the moderators, it's kind of hard platform to understand... but thank you for your time!

Moderators do sometimes look through message threads, but most of the time, you're exchanging messages with other customers.