topic Re: Network Signail in Get Support

Network Signail

ZahidPatel — Wed, 05 Jan 2022 21:56:46 GMT

I puit my Public Mobile sim into a brand new unlocked phone and its not giving me any network signal My Phone is the NUU G3..Can you pls advise on what I can do..The sim works on any other phone but not on this one

Re: Network Signail

HALIMACS — Wed, 20 Jan 2021 13:21:08 GMT

Hi @ZahidPatel

Ensure any updates are completed on phone, then re-boot phone, re-insert SIM card.

You might also try ANOTHER supplier's SIM card (friend or family member) in the new phone to see if the new phone works with that other supplier SIM.

EDIT: To ensure phone compatibility, Public Mobile uses following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). band 12, band 5, band 2, band 1, band 4
HSPA: 850 MHz, 1900 MHz (UMTS). B2, B5

Re: Network Signail

ZahidPatel — Wed, 20 Jan 2021 13:20:58 GMT

the sim works on any other phone no problem only this phone it wont register to the Public Mobile network

Re: Network Signail

HALIMACS — Wed, 20 Jan 2021 13:25:21 GMT

@ZahidPatel

Check the frequency bands supplied to make sure your phone is compatible.

Also, check out the compatibility checker: (see 1/2 down below page)

Get Started (publicmobile.ca)

Re: Network Signail

ZahidPatel — Wed, 20 Jan 2021 13:29:27 GMT

My Phone is called the NUU G3

Re: Network Signail

HALIMACS — Wed, 20 Jan 2021 14:19:18 GMT

@ZahidPatel

Have you been able to try another supplier's SIM card in it to test it? For instance, if anyone near you may have cell service with ANOTHER provider, try their SIM card in your new phone to see if it works.

If all these troubleshooting steps don't work, try contacting the Moderators to inquiry with phone specifics. They are customer service employees with Public Mobile.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Network Signail

ZahidPatel — Wed, 20 Jan 2021 13:36:50 GMT

the frequency bands on my phone are Speed.LTE: 700MHzClass 17 LTE : 850 / 1900 /2600 MHz LTE : 1700 / 2100 MHz LTE : 700 MHz BAND 12

Re: Network Signail

HALIMACS — Wed, 20 Jan 2021 13:41:19 GMT

@ZahidPatel

Please make contact to Moderators with that information as to your phones make/model/build is supported by the Public Mobile network in your area.

Again, here's how:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Network Signail

kb_mv — Wed, 20 Jan 2021 14:00:02 GMT

@ZahidPatel According to FrequencyCheck, your phone will not work here at Public Mobile.

Re: Network Signail

will13am — Wed, 20 Jan 2021 14:00:59 GMT

@ZahidPatel , can you try searching for and manual selection of Public Mobile network. Normally auto network selection works. Since it doesn't seem to be working here, manual selection should show whether Public Mobile is available for selection.

Re: Network Signail

ZahidPatel — Wed, 20 Jan 2021 14:05:27 GMT

yes i have selected the public mobile option but it saying registering on Public Mobile network than a few seconds after a sign comes up saying cannot connect to this network for the moment pls try again later

Re: Network Signail

Jb456 — Wed, 20 Jan 2021 14:08:57 GMT

@ZahidPatel

Found this review page on the NUU G3.

https://www.google.com/amp/s/www.androidheadlines.com/2018/12/nuu-mobile-g3-review.html/amp

Doesn't look compatible to me with Public Mobile.

Re: Network Signail

srlawren — Wed, 20 Jan 2021 19:28:33 GMT

@Jb456 wrote:
@ZahidPatel

Found this review page on the NUU G3.

https://www.google.com/amp/s/www.androidheadlines.com/2018/12/nuu-mobile-g3-review.html/amp

Doesn't look compatible to me with Public Mobile.

@Jb456 if that graphic is correct, then this phone is compatible. 3G WCDMA Band 2 (1900MHz) and Band 5 (850MHz) are exactly what is required for voice service on PM and also support text and data. And every listed LTE band shown in the image are compatible with Public Mobile, supporting text and data.

If the image is correct, the problem is something else. @ZahidPatel are you 100% sure the phone is actually carrier-unlocked?

Re: Network Signail

Jb456 — Wed, 20 Jan 2021 19:56:12 GMT

@srlawren isn't PM UTMS n not wcdma? For 3g.

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). band 12, band 5, band 2, band 1, band 4

HSPA: 850 MHz, 1900 MHz (UMTS). B2, B5

Re: Network Signail

Anonymous — Wed, 20 Jan 2021 20:27:41 GMT

@Jb456 : I think the terms are interchangeable in that the manufacturers and carriers mention them but that they work together. If there's a mention of WCDMA then you can generally bet (in Canada) that it's UMTS. Check out UMTS on Wikipedia.

Re: Network Signail

Jb456 — Wed, 20 Jan 2021 21:55:12 GMT

@Anonymous Thanks I checked wikipedia. Still somewhat confused lol. You guys know more then me on this. I just googled the phone and it came up on Amazon as being sold in USA then the review article came up. I know there is CDMA networks in US so when I seen 3g said Wcdma. Just figured "well that's likely the reason it ain't working" lol.

I just searched a bit more and found the below on Frequency Check for model N5702l (if that's OPs phone mode).

https://www.frequencycheck.com/compatibility/KXpJcay/nuu-g3-dual-sim-lte-a-n5702l/canada

This is what came up.

Re: Network Signail

Anonymous — Wed, 20 Jan 2021 22:24:55 GMT

@Jb456 : I think around here it's generally understood that that site isn't very good. ie. they'll often say PM is 2G. Not. This is also the problem with these obscure phones. So you have to hunt around and find corroborating evidence from one to another. And then good luck finding whatever the manufacturer is some cases.

But sheytoon's the telco guy.

Re: Network Signail

Jb456 — Wed, 20 Jan 2021 22:58:22 GMT

@Anonymous yes it is hard with these types of phones lol.

Maybe @sheytoon can help.

Re: Network Signail

sheytoon — Wed, 20 Jan 2021 23:04:11 GMT

W-CDMA and UMTS can be considered equivalent. Technically W-CDMA refers to the FDD implementation of UMTS. The TDD version of UMTS has a different name, but it wasn't widely deployed outside of China.

There's no reliable specs for this phone so it's hard to tell if it's compatible. Can you force it to 3G only and search for networks? Also try forcing to 4G only: voice won't work, but network registration should be ok.

Re: Network Signail

Jb456 — Wed, 20 Jan 2021 23:07:50 GMT

Wow 😮😮 talk about super fast response. Awesome @sheytoon 👌👍 hopefully the OP comes back. Thank you for chiming in so quickly.