topic Re: forgot my security question in Get Support

forgot my security question

shaheenr77 — Wed, 05 Jan 2022 21:56:33 GMT

Re: forgot my security question

RossN — Wed, 20 Jan 2021 01:27:48 GMT

hi if you tried your password reset or forgot your security question and it does not work you may need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: forgot my security question

computergeek541 — Wed, 20 Jan 2021 01:28:24 GMT

@shaheenr77

Please go to https://publicmobile.ca.ada.support/chat and type in "forgot security question answer".

Re: forgot my security question

muaz — Thu, 11 Mar 2021 16:08:18 GMT

I need to speak to a human plz

Re: forgot my security question

Triguy — Thu, 11 Mar 2021 16:19:06 GMT

@muaz PM does not have a phone number to call. You would need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.