topic Re: Sim isn't working / no service after activation and successful payment in Get Support

Sim isn't working / no service after activation and successful payment

Jezzcanada — Wed, 05 Jan 2022 21:56:26 GMT

Hello . I would like to ask about the issue of my Public Mobile sim . No service until now after activation last January 8. The payment is already successful. I sent a ticket and sent private message to all the online moderators users here but nothing happened. I tried all the reset process, restart process, even lost and found trick. And I found out that I activated it on my incompatible phone. So I decided to buy a new sim and change sim card on my same account through other cellphone that is compatible. But still both of my sim doesn't work to any phone. But when I tried my friend's public mobile sim and other brand , it works on my incompatible phone. So the problem is in the new sim that connected to my account. I don't know what to do now so I want to talk to a costumer service to fix it. Please help me .Thanks.

Re: Sim isn't working / no service after activation and successful payment

RosieR — Tue, 19 Jan 2021 23:55:31 GMT

@Jezzcanada this is a public forum. Please remove your personal information by clicking the three dots on the top right of your post and Edit.

Calling oracles and retired oracles... where art thou???

Re: Sim isn't working / no service after activation and successful payment

esjliv — Wed, 03 Feb 2021 23:20:24 GMT

Hello @Jezzcanada ,

EDIT:

ENSURE your port went through.

Call the Porting Team at ****to assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Maybe your account was not provisioned correctly.

Wait, did you say YOUR SIM works in your friend's phone?

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Sim isn't working / no service after activation and successful payment

Jezzcanada — Wed, 20 Jan 2021 00:01:09 GMT

I'm done. I'm just new here in Canada. And this is my first sim that I tried because it works on my friends. I know it hard to cancel and make a refund so I just to fix it but I don't know how. Most of the moderators didn't response.

Re: Sim isn't working / no service after activation and successful payment

RosieR — Wed, 20 Jan 2021 00:02:16 GMT

@Jezzcanada wrote:
Hello . I would like to ask about the issue of my Public Mobile sim . No service until now after activation last January 8. The payment is already successful. I sent a ticket and sent private message to all the online moderators users here but nothing happened. I tried all the reset process, restart process, even lost and found trick. And I found out that I activated it on my incompatible phone. So I decided to buy a new sim and change sim card on my same account through other cellphone that is compatible. But still both of my sim doesn't work to any phone. But when I tried my friend's public mobile sim and other brand , it works on my incompatible phone. So the problem is in the new sim that connected to my account. I don't know what to do now so I want to talk to a costumer service to fix it. Please help me. This is my phone house number. XXX XXX XXXX .Thanks.

@Jezzcanada You already activated that first sim card using a phone that was incompatible with Public Mobile. so that sim card is already dead. Get a Public Mobile compatible phone before you activate the new sim card.

Re: Sim isn't working / no service after activation and successful payment

Jezzcanada — Wed, 20 Jan 2021 00:07:58 GMT

My two public mobile sims that connected to my account does work to any phone. No service since I activated it. My friend also use public mobile sim so I tried it to my phone, her public mobile sim (her account) works on my phone. My account is successful (active).

Re: Sim isn't working / no service after activation and successful payment

esjliv — Wed, 20 Jan 2021 00:09:40 GMT

Hi @Jezzcanada ,

You can only have 1 SIM connected to one account at a time.

IF you changed your SIM number on your SELF SERVE account then the 1st one cannot be used any longer. Unless it can be reinstated by the moderators, you can ask them about this, since you have not had any services yet.

Re: Sim isn't working / no service after activation and successful payment

Jezzcanada — Wed, 20 Jan 2021 00:12:25 GMT

I bought a new sim but I didn't activate it on my phone. I just change the sim card in my account using my friends phone ( compatible one) . Hoping that it will work unfortunately it's not.

Re: Sim isn't working / no service after activation and successful payment

Jezzcanada — Wed, 20 Jan 2021 01:00:53 GMT

I'm sorry I mean I wasted two sim to my account. The first one is already dead. The second one is still not working. My account is okay but the sim is not. The moderators just ignore me.

Re: Sim isn't working / no service after activation and successful payment

Dunkman — Wed, 20 Jan 2021 01:01:47 GMT

@Jezzcanada

@Jezzcanada wrote:
I bought a new sim but I didn't activate it on my phone. I just change the sim card in my account using my friends phone ( compatible one) . Hoping that it will work unfortunately it's not.

When you changed the SIM cards in your account, the 1st SIM card becomes inactive and you can't use again. You will need to fix your account to get the 2nd SIM card working.

If your friend's PM SIM card works in your "incompatible" phone, that means your phone should work with Public mobile. The problem is with your Public mobile service. Unfortunately, you will need to wait for moderator (PM employee) response. It is much longer than usual. About 1-2 days wait for response. Check your private messages for response (envelope icon on upper right corner).

Re: Sim isn't working / no service after activation and successful payment

esjliv — Wed, 20 Jan 2021 01:02:45 GMT

Hi @Jezzcanada ,

What does your status say when you log into your SELF SERVE account?

https://selfserve.publicmobile.ca/

Re: Sim isn't working / no service after activation and successful payment

Jezzcanada — Wed, 20 Jan 2021 01:06:09 GMT

It says that if I dial *#06* and something pops up on my phone it is compatible. That's why I activated it on my phone. I shouldn't based on that. 😞

Re: Sim isn't working / no service after activation and successful payment

esjliv — Wed, 20 Jan 2021 01:10:20 GMT

@Jezzcanada wrote:
It says that if I dial *#06* and something pops up on my phone it is compatible. That's why I activated it on my phone. I shouldn't based on that. 😞

@Jezzcanada dialing that just give you your IMEI #. Which you would need to unlock your phone if it was locked from the previous provider.

Is it locked to the previous provider? IF so, contact them to unlock it.

Have you checked your SELF SERVE account status?