topic Re: Previous provider question in Get Support

Previous provider question

princesslozano — Wed, 05 Jan 2022 21:55:50 GMT

I am new to Public Mobile and everything is successful with regards to activating my account. My question is, do I still need to contact my previous provider to close my account or it will automatically close after I transfer my number with PM? Thank you.

Re: Previous provider question

Anonymous — Tue, 19 Jan 2021 18:52:55 GMT

@princesslozano wrote:
I am new to Public Mobile and everything is successful with regards to activating my account. My question is, do I still need to contact my previous provider to close my account or it will automatically close after I transfer my number with PM? Thank you.

If you can still access the other account then remove any automatic payment methods and payment cards.

Then once the transfer is complete, the account simply closes.

Re: Previous provider question

Gunner123 — Tue, 19 Jan 2021 18:54:29 GMT

@princesslozano wrote:
I am new to Public Mobile and everything is successful with regards to activating my account. My question is, do I still need to contact my previous provider to close my account or it will automatically close after I transfer my number with PM? Thank you.

@princesslozano hi it should close automaticaly but it doesn't hurt to check for any outstanding bill

Re: Previous provider question

419mainstreet — Tue, 19 Jan 2021 18:55:07 GMT

Welcome to Public Mobile! I've been here a week and everything's good so far.

To your question, Once a port is complete, the old account gets cancelled automatically.

Re: Previous provider question

Triguy — Tue, 19 Jan 2021 19:11:41 GMT

Your previous account should be closed once the port is completed.