topic Plan activated but not working in Get Support

Plan activated but not working

Jesoka — Tue, 04 Jan 2022 18:36:43 GMT

@Shazia_K, @Mary_M, and @Saray_O

So i activated a new plan and it says active on my online self serve acc. And when i dial *611 it says my plan is active But i cant make any calls, check my voicemail or text. It says that i dont have an active plan or my plan doesnt support it. My active plan is 30 days unlimited internationa text, unlimited provincial talk and 2gb data.l

Re: Plan activated but not working

pulp74 — Sat, 25 Mar 2017 12:22:15 GMT

Hi. Did you also port your number? If yes sometimes it takes up to 2 hours until your account will be settled and everything will work. I see you already tagged moderators so the worst case scenario let them look into your account and I am sure they will solve your problem. To be ahead of the game send them a private message with your SIM card number, your account number and your phone number. Good luck.

Re: Plan activated but not working

will13am — Sat, 25 Mar 2017 12:49:58 GMT

@Jesoka, it's good that you tagged a moderator in this thread. Please also send a private message. They will need to use private messaging to go over possible account issues with you. If you have never used private messaging, here's how.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Plan activated but not working

Jesoka — Sat, 25 Mar 2017 12:51:54 GMT

No i didnt port my number or change it or anything..

Re: Plan activated but not working!!!#

Mary_M — Sat, 25 Mar 2017 14:09:28 GMT

Good morning @Jesoka,

Thank you for bringing this to our attention!

I'm sorry to hear that your renewal didn't go quite as expected, but you've come to the right place for help! After a brief overview of your account, I'm pleased to confirm that your plan is now active - can you power cycle your phone and test?

Please let me know if there is anything else I can do for you.

Cheers,

Mary

Re: Plan activated but not working!!!#

Luddite — Sat, 25 Mar 2017 15:00:27 GMT

@Mary_M Your reply was posted incorrectly; now moved to correct thread I think.