topic I'm having issues with changing my sim card in Get Support

I'm having issues with changing my sim card

Pswinks — Wed, 05 Jan 2022 21:54:54 GMT

I got a new sim card but when I try to change it on self serve I keep getting an error, what should I do?

Anonymous — Mon, 18 Jan 2021 17:57:41 GMT

@Pswinks wrote:
I got a new sim card but when I try to change it on self serve I keep getting an error, what should I do?

At what exact point are you getting an error?

419mainstreet — Mon, 18 Jan 2021 18:00:37 GMT

Here is how you can change your SIM:

1. Log into your Self Serve↗ account

2. Go to 'Plans and Add-Ons'

3. Select 'Change Sim Card'

Enter your new 19-digits SIM card number into the field. This number is found on the back of the SIM card packaging

If you suspended your service, you need to resume it.

1/18/2021, 10:59:36 AM

Resume Service

1/18/2021, 10:59:48 AM

If you suspended your service due to a lost phone or SIM, here's how to resume service:

HALIMACS — Mon, 18 Jan 2021 18:29:06 GMT

Couple questions I would have, @Pswinks

What is prompting the need to change the SIM card?

How long has it been since you had active service with Public Mobile? (presuming you DON'T have service now)