topic Re: Phone number transfer asks for PIN? in Get Support

Phone number transfer asks for PIN?

jH35Fy — Wed, 05 Jan 2022 21:54:49 GMT

Trying to set up an account and transfer my old phone number, but the system asks for a PIN. Is it asking for the confidential PIN from the previous service provider? If so, I'm informed that one should never share the PIN with any other individual or organization. So why does Public Mobile ask for the PIN?

Re: Phone number transfer asks for PIN?

kb_mv — Mon, 18 Jan 2021 15:42:38 GMT

@jH35Fy wrote:
Trying to set up an account and transfer my old phone number, but the system asks for a PIN. Is it asking for the confidential PIN from the previous service provider? If so, I'm informed that one should never share the PIN with any other individual or organization. So why does Public Mobile ask for the NIP?

@jH35Fy You should be able to provide the account number and name on the account. Who are you with?

Re: Phone number transfer asks for PIN?

will13am — Mon, 18 Jan 2021 15:47:56 GMT

@jH35Fy , the required ID information is OR. No need to fill in every field. It is best to use account number where available.

Re: Phone number transfer asks for PIN?

softech — Mon, 18 Jan 2021 15:48:20 GMT

you sure it is not PM asking you to create a new PIN for phone access for PM ? there should be a step in the account setup for setting up a new PM pin.

Re: Phone number transfer asks for PIN?

jH35Fy — Mon, 18 Jan 2021 15:49:14 GMT

With Rogers. Ok so I guess it is optional. Won't provide then.

Re: Phone number transfer asks for PIN?

jH35Fy — Mon, 18 Jan 2021 15:49:42 GMT

Ok so I guess it is optional. Won't provide then. Thanks.

Re: Phone number transfer asks for PIN?

jH35Fy — Mon, 18 Jan 2021 15:53:26 GMT

Yes, I am sure. It's not asking to create a new PIN. It is in a specific question box for the phone transfer along other questions regarding the previous service provider: old number account, MEID, NIP, alternative phone number, additional notes, and name for the authorization. There's also a check-box "I am authorized to transfer this number".

Re: Phone number transfer asks for PIN?

computergeek541 — Mon, 18 Jan 2021 21:54:29 GMT

@jH35Fy wrote:
Yes, I am sure. It's not asking to create a new PIN. It is in a specific question box for the phone transfer along other questions regarding the previous service provider: old number account, MEID, NIP, alternative phone number, additional notes, and name for the authorization. There's also a check-box "I am authorized to transfer this number".

As from earlier, you only need to provide one fo those However, I will say that when transfering a phone number to Public Mobile, there are no circumstances that PIN should ever be used.