topic Re: No Mobile Data Since Upgrade to Android Nougat in Get Support

No Mobile Data Since Upgrade to Android Nougat

dillbag — Tue, 04 Jan 2022 18:36:38 GMT

I have had no data service on my Samsung S7 Edge since upgrading to Android 7.0 Nougat earlier in the week. APN settings appear to be correct, screenshot album linked below. Account is paid up and WiFi connections work. Any ideas?

http://imgur.com/a/MnM2U

Re: No Mobile Data Since Upgrade to Android Nougat

ShawnC13 — Fri, 24 Mar 2017 19:24:42 GMT

@dillbag, just wondering is it possible that you have used all of your data? You should check your self serve online and if data is not listed as an addon you have used up your alloted amount that comes with your plan.

Re: No Mobile Data Since Upgrade to Android Nougat

dillbag — Fri, 24 Mar 2017 19:27:08 GMT

My account shows 2973.004 of 12288 MB used for this period, so lots of data left.

Re: No Mobile Data Since Upgrade to Android Nougat

ShawnC13 — Fri, 24 Mar 2017 19:52:03 GMT

This only changed when you updated your OS to the latest version and it was working fine before? I found these settings not sure how they compare to what you have.

Re: No Mobile Data Since Upgrade to Android Nougat

Luddite — Fri, 24 Mar 2017 19:44:41 GMT

Try this APN type: default,mms

And if you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default". Best to delete the others.

Here's the long checklist for data connection issues:

- cellular data turned on?

- confirm data is included in your plan and not used up

- if dual sim use LTE/3G slot

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- APN settings correct Public Mobile giffgaff

- delete current APN, and re-enter settings

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings

Re: No Mobile Data Since Upgrade to Android Nougat

dillbag — Fri, 24 Mar 2017 19:45:52 GMT

Can't say with 100% certainty because I was on WiFi at home when I did the software update and didn't notice that I had no data until I was on the road a day or two afterwards. I have WiFi at the office as well so didn't notice right away. But it's definitly something that only started since I did the upgrade.

Re: No Mobile Data Since Upgrade to Android Nougat

dillbag — Fri, 24 Mar 2017 19:51:29 GMT

Welp, did a reset of the APN to defaults. Didn't work, so I switched to te TELUS ISP default APN, then back to the sp.mb.com APN and now mobile data seems to be working. Pretty sure it was the upgrade that did something **bleep**y to the APN settings because I haven't touched them since I first set up my PM SIM back in the day.

Re: No Mobile Data Since Upgrade to Android Nougat

ShawnC13 — Fri, 24 Mar 2017 19:55:58 GMT

@dillbag, glad things are back up and running for you!

Re: No Mobile Data Since Upgrade to Android Nougat

Maryca — Thu, 03 Aug 2017 21:30:30 GMT

Hello!
Ive been having exactly the same issue: uodated my software last week and couple of days later ive got times where i cant access my data.
Ive checked all the steps listed above with the check of my plan, the current coverage of my provider (knowing my issue happens in very different places), reset my vpn, even cleared the phone s catch... nothing worked.
Any more ideas?

Re: No Mobile Data Since Upgrade to Android Nougat

srlawren — Fri, 04 Aug 2017 00:54:21 GMT

@Maryca so, it's intermittent? that's odd.

What's the phone brand and model? And what version of Android are you on now?

Re: No Mobile Data Since Upgrade to Android Nougat

vondes — Thu, 21 Dec 2017 07:13:59 GMT

Try to fix it with mobile tracker on Android.