topic Re: Log in in Get Support

Log in

Donald5 — Wed, 05 Jan 2022 21:54:32 GMT

Can’t get into my account

Re: Log in

RossN — Sun, 17 Jan 2021 23:56:10 GMT

@Donald5 wrote:
Can’t get into my account

hi if you tried your password reset and it does not work you may need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: Log in

esjliv — Sun, 17 Jan 2021 23:55:46 GMT

Hello @Donald5 ,

Try clearing your browser's cache and open a tab in incognito mode. Then try again.

Have you tried the "forgot my password" option?

If you are still having issues after this, only the moderators can get you back in.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Log in

computergeek541 — Sun, 17 Jan 2021 23:57:44 GMT

@Donald5 wrote:
Can’t get into my account

Does it say that you've been locked out for 1 hour? If so, wait some time before trying again. Clear your browser's cache and then close and reopen the browser before trying agian.

Did you try the forgot password feature? That's at: Public Mobile - Forgot Your Password?

If neither of the above work, you'll need to open a ticket to the moderators by going to https://publicmobile.ca.ada.support/chat and typing "forgot security question answer".

Re: Log in

esjliv — Sun, 17 Jan 2021 23:58:10 GMT

Hello @Donald5 ,

I would like to ask, have you ever been into your SELF SERVE account?

You create one here:

https://selfserve.publicmobile.ca/self-registration/

Re: Log in

Gunner123 — Mon, 18 Jan 2021 00:46:29 GMT

@Donald5 wrote:
Can’t get into my account

@Donald5

If you are trying to pay for your plan and have a credit card on file here you can use the 611 service to make a payment.

Or buy a voucher in many stores or online and also use the 611 service.

Then figure out why you can't log in.

Did you try the Forgot your password link?

Re: Log in

613Delaney — Mon, 18 Jan 2021 15:23:19 GMT

I have forgotten my password? I need to change my payment details.

Re: Log in

RossN — Mon, 18 Jan 2021 15:26:37 GMT

@613Delaney wrote:
I have forgotten my password? I need to change my payment details.

@613Delaney

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: Log in

kb_mv — Mon, 18 Jan 2021 15:27:44 GMT

@613Delaney wrote:
I have forgotten my password? I need to change my payment details.

@613Delaney Maybe try the password reset / forgot password option?

Re: Log in

613Delaney — Mon, 18 Jan 2021 16:16:53 GMT

Yes I tried the forgot password option.

Re: Log in

613Delaney — Mon, 18 Jan 2021 16:17:12 GMT

yes I tried?