topic Re: free month for signing up in Get Support

free month for signing up

harls — Wed, 05 Jan 2022 21:54:24 GMT

i just signed up and says my e mail address is invalid every time i try to apply for the free month this is so frustrating and the chat support was useless

Re: free month for signing up

Gunner123 — Sun, 17 Jan 2021 21:40:17 GMT

@harls wrote:
i just signed up and says my e mail address is invalid every time i try to apply for the free month this is so frustrating and the chat support was useless

@harls hello you must apply with email in the free month Promo before you activate an account you could contact a moderator through the chat bubble lower right corner they may be able to help apply promo

Re: free month for signing up

HALIMACS — Sun, 17 Jan 2021 21:39:36 GMT

Hi @harls

I, too, had that happen a few months back.

Try clearing the field. Open an incognito tab. Then manually type in the e-mail address again.

This worked for me when I, too, got the same response you did.

Re: free month for signing up

harls — Sun, 17 Jan 2021 21:43:30 GMT

thank you i have tried the chat button ticket wont work i am ready to scream ha

Re: free month for signing up

RossN — Sun, 17 Jan 2021 21:48:29 GMT

@harls wrote:
thank you i have tried the chat button ticket wont work i am ready to scream ha

@harls

you need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: free month for signing up

HALIMACS — Sun, 17 Jan 2021 22:00:08 GMT

@harls

Are you trying to sign up for the promotion by registering an e-mail address -or- have you already activated a Public Mobile account and you're trying to get the promotion applied retroactively?

I understood your initial inquiry to mean that you were simply trying to register an e-mail address for the promotion and the promotion landing page was not accepting your e-mail address as a valid e-mail. (If so, see my prior reply where the SAME thing happened to me & how i was able to get around that.)

It worked for me, I since activated an account, and the promotion was applied.