topic Re: Refund Process? Bought the wrong add-on in Get Support

Refund Process? Bought the wrong add-on

phileops — Tue, 04 Jan 2022 18:36:31 GMT

I'm roaming in the U.S. at the moment. I ran out of data (250mb) so I went to top up and mistakenly bought the 1GB add-on for Canada. How do I get that refunded?

Re: Refund Process? Bought the wrong add-on

CaNuCk07 — Thu, 23 Mar 2017 12:42:05 GMT

@phileops The only way to inquire about refunds is to send a private message to one o the moderators and they can look into it for you.

@Shazia_K

Re: Refund Process? Bought the wrong add-on

mimmo — Thu, 23 Mar 2017 14:26:48 GMT

Send shazia a private message With your phone number and what you need. It just a refund or swap with us data etc. Hopefully she will be able to help.

Re: Refund Process? Bought the wrong add-on

Acekiller — Thu, 23 Mar 2017 16:31:00 GMT

As a pre-paid company, your chance of a refund is pretty low unless one of the mods are willing to do you a favor.

Re: Refund Process? Bought the wrong add-on

pakmode — Thu, 23 Mar 2017 20:11:25 GMT

Hopefully they're good about it and fix your error.

Re: Refund Process? Bought the wrong add-on

srlawren — Thu, 23 Mar 2017 21:44:06 GMT

@Acekiller wrote:
As a pre-paid company, your chance of a refund is pretty low unless one of the mods are willing to do you a favor.

@Acekiller, @phileops the moderators are usually pretty understanding for things like this. People make mistakes, it's human nature! I think the Acekiller is right that you may not get a refund onto your credit card, but chances are they might be able to at least credit your PM account for you if you ask nicely. Then you could use those credited funds toward your intended US roaming add-on, and any left over would be used toward your next plan renewal. If you're not sure how to private message one of the moderators, please see the links at the bottom of this reply.

Re: Refund Process? Bought the wrong add-on

phileops — Fri, 24 Mar 2017 12:16:03 GMT

thanks for all the information. I'll definitely contact a moderator. I don't need to get my money back - a credit will do just fine. I don't intend on leaving Public - they've been good me, so a credit to spend on another roaming package is really great. thanks!

Re: Refund Process? Bought the wrong add-on

Chaos_Scorpio — Fri, 24 Mar 2017 12:21:25 GMT

theres a response we like to hear 🙂