topic Re: Problems with my PM account in Get Support

Problems with my PM account

pm360 — Wed, 05 Jan 2022 21:51:49 GMT

Hi,

I tried to log into my account but it does not work. I enter my email and password, but I get the message: Sorry, your login attempt failed. Please try again.

When I Click on forgot password and enter my email 2 times, I get this: Sorry, we’re unable to verify your email address.

My account was created on January 13. I got the confirmation email at 19:25

I tried to submit a ticket to the moderators, but to do that you have to log into your account for verification.

Thank you

Re: Problems with my PM account

mimmo — Thu, 14 Jan 2021 17:36:56 GMT

@pm360 I have not submitted a ticket for a while but you should be able to verify with a code sent to your phone or the pin you set up on account creation.

You can always send a private message to moderator_team via community click envelope top right of screen to start

Edit I just tried..

First it asks you to log into your community account then step 3is verification and there are 3 options, account verification, sms verification or can't verify which requires you to include account details min 3

Re: Problems with my PM account

pm360 — Thu, 14 Jan 2021 17:37:46 GMT

"There seems to be an error sending the PIN number"

I will send them a message

Re: Problems with my PM account

Triguy — Thu, 14 Jan 2021 17:48:49 GMT

You can send them a private message. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437