topic Re: Using a New Phone with on an Account in Get Support

Using a New Phone with an Active Account

Darren_M — Wed, 05 Jan 2022 21:51:42 GMT

I'm trying to set up a New Phone on an Active Account-
I choose Automatic Network in Setting but it says try again Later.

Sim Management is Turned on to TELUS and Shows Phone Number

All voice Call/Video Call/ Messaging is Greyed Out
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Under Mobile Networks
Data Connection
__________________________________________________
Preferred Networks
TELUS (3G)

302880(3G)
Etc..etc...

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3G Service
Network Mode 4G

2G/3G (auto)

3G only
4G (which is Selected)

I've Toggled with the these but to no Avail.
It is also Dual SIM and I've Tried the Other Slot

____________________________________________________________

I've Seen another Post which someone suggests they top up their PM Account with $1

to perhaps "Refresh" - Which I haven't tried - Do you think it could be the Problem in this Senario?

The Phone is an Android V.8 -M20 which was bought from China
I'm pretty sure when I bought this phone last year the FREQ was Good for PM...

Query:
Should I have to go to my PM Account to Change or Re-Enter Information?

Thanks everyone.

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Re: Using a New Phone with on an Account

Triguy — Thu, 14 Jan 2021 15:04:33 GMT

What is the brand of phone ? Public Mobile uses the following frequency bands: 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS). HSPA: 850 MHz, 1900 MHz (UMTS).

If your phone is compatible then you should be able to put in the sim over.

Re: Using a New Phone with on an Account

Darren_M — Thu, 14 Jan 2021 15:05:08 GMT

The Phone is an M20 From China.. and I'm Pretty Sure When I Bought it was Good for those Frequencies

Re: Using a New Phone with on an Account

darlicious — Thu, 14 Jan 2021 15:34:59 GMT

@Darren_M

The M20 only has 2 out of 9 4G bandz and 2 out 3 3G bandz but theres conflicting info out there as evidenced below.

Edit: Heres what i could find on the chinese version:

4G LTE
LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 38(2600), 40(2300), 41(2500)
Speed
HSPA 42.2/5.76 Mbps, LTE-A (2CA) Cat12 600/50 Mbps

Edit: Heres the APN settings and info on your phone:

https://apn-canada.gishan.net/en/apn/public-mobile/samsung-galaxy-m20

Re: Using a New Phone with on an Account

Darren_M — Thu, 14 Jan 2021 15:21:20 GMT

I guess you are saying it does not work with PM?
(though it shows Telus Network)

I also have a Galaxy GT ..(7530)? - I'll see if I can find the SIM SLOT and try that one....

Re: Using a New Phone with on an Account

darlicious — Thu, 14 Jan 2021 15:23:53 GMT

@Darren_M

It will but not very well....great phone but that version isnt made for the north american market. Where's the other phone from?

Re: Using a New Phone with on an Account

darlicious — Thu, 14 Jan 2021 15:28:47 GMT

@Darren_M

That one is worse if its from india....

Other names:	GT-S7530
Dimensions:	121,6 x 64,1 x 10,5 mm
Weight:	119 g
GSM frequencies:	850/900/1800/1900
Standard UMTS:	900/2100
Standard battery:	Li-Ion 1500 mAh
Stand-by (max.):	2G: 530 h 3G: 420 h
Talk time (max.):	2G: 12,7 h 3G: 7,8 h
Internal memory:	8 GB
RAM memory:	384 MB
Memory cards:	-
Operating system:	MS Windows Phone 7.5 Tango
Processor:	Qualcomm MSM7227A 1,00 GHz Number of cores: 1
GPU:	Adreno 200 enhanced

Re: Using a New Phone with on an Account

Anonymous — Thu, 14 Jan 2021 15:36:16 GMT

@Darren_M : Can you post the full make/model/submodel of both phones.

Re: Using a New Phone with on an Account

darlicious — Thu, 14 Jan 2021 15:44:10 GMT

@Darren_M

gishan.net says the M20 is 50% compatible.

Re: Using a New Phone with on an Account

softech — Thu, 14 Jan 2021 16:10:38 GMT

M20 should have enough bands to work. I had another phone with the same bands and working ok in GTA area..

Re: Using a New Phone with an Active Account

computergeek541 — Thu, 14 Jan 2021 18:10:00 GMT

@Darren_M

As "Telus (3g)" is shiowing up in the network list, this phone is compatible. As for LTE being mentioned, LTE compatibility is not required to use a device at Public Mobile.

As for going into your account, nothing needs to be done to inform Public Mobile of the device.change.

If you take your SIM card and place it in your previous device, is it still working?

@darlicious

A phone can't have 2 of 3 3g bands as there are only 2 bands used for HSPA at Public Mobile (bands 2 and 5). Any mention of any other HSPA band on the website that you're looking at is incorrect information.

Re: Using a New Phone with on an Account

srlawren — Thu, 14 Jan 2021 20:25:39 GMT

@Anonymous wrote:
@Darren_M : Can you post the full make/model/submodel of both phones.

@Darren_M I'm going to second this request. For anyone to give you a reply with reasonable expectation of accuracy, we need this info.

EDIT: I also notice your original post didn't list an auto mode that included both 3G and 4G and it looks like you may have it set to 4G only. Could you try 3G only to see if that helps? Public Mobile requires 3G (HSPA/UMTS/W-CDMA) to do any calling. Texting and data can work either on 3G or on 4G LTE, so you should in theory have better luck forcing the phone to 3G only if there's no auto mode which includes both.

Re: Using a New Phone with on an Account

darlicious — Thu, 14 Jan 2021 20:54:59 GMT

@computergeek541

Thx....the technical side of things don't stick to my brain as well as other non tech things. I can find the info I just cant always disseminate the particulars.

So to be clear the OP can send and recieve calls and texts (SMS) but not data and (MMS)?

Pm uses 2 - 3G bands but there are more than 2 bands that can be used ie by other providers?

Re: Using a New Phone with on an Account

computergeek541 — Thu, 14 Jan 2021 21:24:10 GMT

@darlicious wrote:
@computergeek541
Thx....the technical side of things don't stick to my brain as well as other non tech things. I can find the info I just cant always disseminate the particulars.

So to be clear the OP can send and recieve calls and texts (SMS) but not data and (MMS)?
Pm uses 2 - 3G bands but there are more than 2 bands that can be used ie by other providers?

The only thing that Public Mobile customers must have LTE for is the emergency alert system. Everything else will work on the HSPA network, including calls, texts, and data (also MMS).

There are 3 HSPA bands used in all of Canada. No carrier uses more than 2 of them. Telus, Bell, and Rogers use HSPA on bands 2 and 5. Freedom/Shaw and Videotron use HSPA on band 4 only. Eastlink doesn't use HSPA at all.

Re: Using a New Phone with on an Account

darlicious — Thu, 14 Jan 2021 23:18:46 GMT

@computergeek541

Thx once again...I've learned a whole boatload today. It might even stick!