topic Reactivating an old account in Get Support

Reactivating an old account

ctong009 — Wed, 05 Jan 2022 21:51:36 GMT

I have accounts with Public Mobile and one of them - under the email xxxxxxxxxxxxxx which I haven't been using since the old phone didn't work with the card - is apparently unavailable (it gives the ForgotPassword/LoginUnsuccessfulUser_LoginDisabled message). I would like to restart the account, or set up a new account but keeping the same phone number (xxxxxxxxxxxxxx). Can you tell me how to do it please? Thanks!

(I requested help last week too, but missed a message from the moderator. Please contact again)

edited by computergeek541: phone number and e-mail address removed

Re: Reactivating an old account

Gunner123 — Thu, 14 Jan 2021 03:26:23 GMT

@ctong009 hi if it has been longer than 90 days suspended then the account is closed permanently

Re: Reactivating an old account

HALIMACS — Thu, 14 Jan 2021 03:28:27 GMT

@ctong009 Please use 3 dots on upper right corner of your message, edit, and remove ALL personal information.

This is a public forum and posting personal information makes you a target for hackers.

Re: Reactivating an old account

ctong009 — Thu, 14 Jan 2021 03:27:57 GMT

Thanks!

Re: Reactivating an old account

AE_Collector — Thu, 14 Jan 2021 04:57:07 GMT

So if deactivated for more that 90 days the account is completely closed as was mentioned. You would need to get a new SIM card and activate a new account picking a new phone number. If you hurry there is a promotion to receive your second month free activating on any plan and if activating a $25 or higher plan you also get a 5 Gb data add-on (one single block of data that rolls over until used up). Need to register your email ASAP on the home page and get the plan activated by January 25.

AE_Collector

Re: Reactivating an old account

esjliv — Thu, 14 Jan 2021 11:06:18 GMT

@AE_Collector wrote:
So if deactivated for more that 90 days the account is completely closed as was mentioned. You would need to get a new SIM card and activate a new account picking a new phone number. If you hurry there is a promotion to receive your second month free activating on any plan and if activating a $25 or higher plan you also get a 5 Gb data add-on (one single block of data that rolls over until used up). Need to register your email ASAP on the home page and get the plan activated by January 25.

AE_Collector

@AE_Collector fyi - PM actually pushed the activation date back to February 8th!

https://www.publicmobile.ca/en/on/boxingweek

Re: Reactivating an old account

HALIMACS — Thu, 14 Jan 2021 13:18:47 GMT

Hi @ctong009

The message from the moderator you say you missed should still be in your Private Messages, unless you deleted it. To get to it, follow the following steps:

Go under your mailbox by clicking top right envelope icon.
Select INBOX. (it should default to this)
Look for latest message from Moderator_Team
Click on the message subject immediately below to review their response
Follow their direction/advice