topic Re: No incoming calls or messages from automated call / text systems in Get Support

No incoming calls or messages from automated call / text systems

blurpleberry — Wed, 05 Jan 2022 21:51:32 GMT

I recently transferred in from another carrier and I am able to receive and send calls and texts to another device. But for 2FA authentication like WeChat or Banking apps sending texts or voice messages/calls to confirm my identity, my device is not able to receive theses communications. I have the following plan and addons:

- Unlimited Canada-wide Talk
- Unlimited International Text

- 500min INTL Long Distance incl CA & US

Any idea how I can receive these messages?

Re: No incoming calls or messages from automated call / text systems

computergeek541 — Thu, 14 Jan 2021 03:20:27 GMT

@blurpleberry wrote:
I recently transferred in from another carrier and I am able to receive and send calls and texts to another device. But for 2FA authentication like WeChat or Banking apps sending texts or voice messages/calls to confirm my identity, my device is not able to receive theses communications. I have the following plan and addons:

- Unlimited Canada-wide Talk
- Unlimited International Text
- 500min INTL Long Distance incl CA & US
Any idea how I can receive these messages?

There have been some reports that after a complete number ported, these types of messages don't work for the first 48 hours. I would try again after waiting a few days.

Re: No incoming calls or messages from automated call / text systems

Gunner123 — Thu, 14 Jan 2021 03:20:43 GMT

@blurpleberry hi I have read from other posts for 2FA authentication like WeChat or Banking apps there is usually a 24 to 48 hour wait after porting from another cell provider before they work

Re: No incoming calls or messages from automated call / text systems

blurpleberry — Thu, 14 Jan 2021 03:31:40 GMT

Thanks for the quick response. I tried with another device on Fido and noticed that it isn't able to send messages or dial the ported number. Is this a porting issue or should I just wait a few days

Re: No incoming calls or messages from automated call / text systems

419mainstreet — Thu, 14 Jan 2021 06:58:17 GMT

I think in this case you need to contact a moderator, because there is a block on short text codes. A specialist should be able to remove this.