topic Paying for a plan in Get Support

Paying for a plan

Izzeldeen — Wed, 05 Jan 2022 21:51:29 GMT

I recently bought a sim card and wanted to activate it and pay for the plan. I tried using my international debit card and the website said that they don’t accept international cards, so I tried using a canadian debit card but then that card was rejected as well. What are my solutions here!?

Re: Paying for a plan

Dunkman — Thu, 14 Jan 2021 02:11:08 GMT

@Izzeldeen

The payment system is finicky. It should be a Visa debit card, not regular debit card. The address has to exactly match your banking address. Maybe try clearing cache, incognito mode or different web browser.

Re: Paying for a plan

HALIMACS — Thu, 14 Jan 2021 02:36:38 GMT

Here's what's accepted by way of payment cards for your account, @Izzeldeen

Public Mobile accepts credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S.

Here is more information on other ways to pay, including with a voucher:

Pay for your services through *611 (publicmobile.ca)