topic Re: $10 Beta Credit in Get Support

$10 Beta Credit

jchakkal — Tue, 04 Jan 2022 18:36:24 GMT

Hi,

I was recieving my $10 Beta tester credit without any problems but then I ported in my permanent phone number into Public Mobile on June 3 and now I don't see my beta tester credit anywhere (which is supposed to come on the 4th)

Can someone please help me? I'm not sure what happened...

PM me and I can send you my account details.

Re: $10 Beta Credit

Cyber — Fri, 05 Jun 2015 20:24:08 GMT

@jchakkal,

Wait until monday, then send an email to get your rewards.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Rewards"

- Choose "Other"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

Re: $10 Beta Credit

Martin — Fri, 05 Jun 2015 20:28:01 GMT

Hello,

I believe that you did not receive your credit is due to its having been associated with your former PM number. Once your ported number became active, the system was no longer able to recognize your old number, hence no credit.

Re: $10 Beta Credit

jchakkal — Fri, 05 Jun 2015 22:57:01 GMT

Thanks! @Cyber