topic Re: Galaxy S8+ in Get Support

Galaxy S8+

NDH — Wed, 05 Jan 2022 21:51:22 GMT

Hello, I'm new(ly returned) to Canada and have brought my unlocked Samsung Galaxy 8+ (SM-G955FD) with me from Australia. When I went to find out if my phone would work on the Public network, that was not one of the model numbers listed. Am I out of luck?

Re: Galaxy S8+

Anonymous — Wed, 13 Jan 2021 23:25:13 GMT

@NDH : No. It'll be fine.

Re: Galaxy S8+

hTideGnow — Wed, 13 Jan 2021 23:55:09 GMT

Yes, It is good according https://willmyphonework.net/

Re: Galaxy S8+

NDH — Thu, 14 Jan 2021 01:10:46 GMT

Thanks! So weird that it doesn’t show my model on my end (I tried multiple times on that link before posting) but that’s good enough confirmation for me.

Re: Galaxy S8+

VW2 — Sun, 17 Jan 2021 19:54:54 GMT

I just bought an unlocked Canadian Samsung Galaxy S8+ model SM-G955W and inserted my public mobile SIM card and it won't work (even after resetting, etc...) - does note register on network.

Even though the willmyphonework site says that model is compatible (as per screen shots in previous replies), I checked the frequencycheck website and the Public Mobile website and it states that only the G950W is compatible.

Has anyone had luck using anyone trying the SM-955W model of Samsung S8+?

Re: Galaxy S8+

Anonymous — Sun, 17 Jan 2021 20:03:12 GMT

@VW2 : It should be fine. Can you try a different SIM from a different provider in it? Can you check to see if the networks are choosing automatic? Can you check to see if it's on 2G? It should be like LTE/4G and WCDMA/UMTS/HSDPA/3G.

Re: Galaxy S8+

VW2 — Sun, 17 Jan 2021 20:20:34 GMT

Thanks. The SIM card worked in my old Samsung S3. It's not an issue with the network - Public mobile is not recognizing the phone. Has anyone with a Samsung S8+ SM-G955W been able to use public mobile?

Re: Galaxy S8+

Anonymous — Sun, 17 Jan 2021 20:24:11 GMT

@VW2 wrote:
Thanks. The SIM card worked in my old Samsung S3. It's not an issue with the network - Public mobile is not recognizing the phone. Has anyone with a Samsung S8+ SM-G955W been able to use public mobile?

That's why I asked if you could try a different SIM in it.

And to check the networks and protocols. The phone should be fine.

Re: Galaxy S8+

VW2 — Sun, 17 Jan 2021 20:25:10 GMT

Yes - a Rogers SIM worked. But it won't work on Public mobile...

Re: Galaxy S8+

Anonymous — Sun, 17 Jan 2021 20:36:18 GMT

@VW2 wrote:
Yes - a Rogers SIM worked. But it won't work on Public mobile...

Go into Settings/Connections/Mobile networks - what does Network mode say? If 2G then go in there and change it to 4G/3G/2G.

Back to Mobile networks/Network operators - select automatically.

Re: Galaxy S8+

VW2 — Mon, 18 Jan 2021 02:33:33 GMT

Thanks but there are no networks listed...

Re: Galaxy S8+

Anonymous — Mon, 18 Jan 2021 02:38:47 GMT

@VW2 wrote:
Thanks but there are no networks listed...

Did you change to 4G/3G etc? Did you do a manual scan? Or Automatic? Restart/Airplane mode? With PM SIM in?

Re: Galaxy S8+

cavemantoronto — Mon, 18 Jan 2021 05:49:13 GMT

@VW2 wrote:
Thanks but there are no networks listed...

Even if there's no signal from Public, the Rogers network should show in the network scan list.