topic Re: Changing plan in Get Support

Changing plan

Pipcan — Wed, 05 Jan 2022 21:51:14 GMT

I’m trying to change my plan from $35 to $25 for my next payment date of Feb 9. While I’m sure I’m doing everything correctly, my account keeps showing $35 due at renewal. Any advice?

Re: Changing plan

computergeek541 — Wed, 13 Jan 2021 22:08:11 GMT

@Pipcan wrote:
I’m trying to change my plan from $35 to $25 for my next payment date of Feb 9. While I’m sure I’m doing everything correctly, my account keeps showing $35 due at renewal. Any advice?

Ignore this. The self serve account will show $35 due until the plan has actually changed.

Re: Changing plan

Jb456 — Wed, 13 Jan 2021 22:10:10 GMT

@Pipcan ensure you selected " Change at next renewal".

You're account will still show your old plan as amount owed as your new plan will only start at payment due date.

Re: Changing plan

Pipcan — Wed, 13 Jan 2021 22:10:01 GMT

So it will automatically take $25 payment rather than the $35 indicated?

Re: Changing plan

computergeek541 — Wed, 13 Jan 2021 22:12:05 GMT

@Pipcan wrote:
So it will automatically take $25 payment rather than the $35 indicated?

Yes, but an unofficial tip: Before payment is actually due, I would highly suggest making a $35 manual payment. Anything extra will be used for the renewal after the plan change.

Re: Changing plan

Jb456 — Wed, 13 Jan 2021 22:12:22 GMT

@Pipcan If you click change plan. It should show the scheduled plan change.

As for your question. It should however it is advised to add $35 just in case. It's been reported in past that at times system has tried charging the old plan amount.

Doing a manual top-up will NOT affect rewards or your auto-pay. So it's advised for the very first payment for a plan change to manually add the funds.