topic Re: New Phone in Get Support

New Phone

amckenzie001 — Wed, 05 Jan 2022 21:51:09 GMT

I am purchasing the Motorola Moto E online. Will the phone be mailed to me?

And how do you activate the phone?

Thank you,

Angela McKenzie

Re: New Phone

kb_mv — Wed, 13 Jan 2021 21:05:13 GMT

@amckenzie001 wrote:
I am purchasing the Motorola Moto E online. Will the phone be mailed to me?

And how do you activate the phone?

Thank you,
Angela McKenzie

@amckenzie001 Once the phone is shipped you will receive a tracking number. You will need a sim card to go with it, If you didn't order one at the same time, you can buy one at a lot of places in person:

https://www.publicmobile.ca/en/bc/store-locator

Set up a new self serve account during the sim activation and you are good to go. Look for "Activate" at the top of this page.

Re: New Phone

Triguy — Wed, 13 Jan 2021 21:12:03 GMT

Sim is included with your phone if purchased through PM. To setup a new account.

https://activate.publicmobile.ca

Re: New Phone

RossN — Wed, 13 Jan 2021 21:09:45 GMT

@kb_mv wrote:
@amckenzie001 wrote:
I am purchasing the Motorola Moto E online. Will the phone be mailed to me?

And how do you activate the phone?

Thank you,
Angela McKenzie
@amckenzie001 Once the phone is shipped you will receive a tracking number. You will need a sim card to go with it, If you didn't order one at the same time, you can buy one at a lot of places in person:

https://www.publicmobile.ca/en/bc/store-locator

Set up a new self serve account during the sim activation and you are good to go. Look for "Activate" at the top of this page.

@kb_mv @amckenzie001 hi a sim also comes with the phone as long as you ordered it through Public 😁

Re: New Phone

kb_mv — Wed, 13 Jan 2021 21:10:36 GMT

@RossN wrote:
@kb_mv @amckenzie001 hi a sim also comes with the phone as long as you ordered it through Public 😁

@RossN Good to know, thanks so much!

Re: New Phone

Gunner123 — Wed, 13 Jan 2021 21:18:02 GMT

@amckenzie001 hello be sure to sign up for your free sec month by signing up with your email that you plan to use as long as you activate by feb 8th

Promotion information updated.

Hey Community,

For a limited time only, new customers can get their second month free when they activate on any plan online. (Plus an additional 5GB of free data when they activate on select plans!)

This offer is available to new customers only. Rules and conditions apply.

5GB Free Data Plan Eligibility:

Quebec: Customers must activate on any plan of $23 or higher
Rest of Canada: Customers must activate on any plan of $25 or higher

*Second month free promo applies to new activations on all plans.

How to Get this Offer:

Submit your email address here
Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
Activate on any plan online before February 8, 2021, 11:59PM EST to redeem this offer.

How to Activate:

If you need to purchase a SIM card, click here to order a SIM card online through Public Mobile. Your SIM card will be shipped within 3 to 7 business days. You can also order your SIM card through Amazon, and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you.
Visit activate.publicmobile.ca to activate online.
The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
Eligible customers will be credited the 30-day rate plan amount within 30 business days of activating. These credits will count towards your next plan renewal.
Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable.
You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules, which can be found at publicmobile.ca/rewardrules, apply.

Re: New Phone

will13am — Wed, 13 Jan 2021 21:26:14 GMT

@amckenzie001 , the phones sold by Public Mobile are shipped to your door. This service has no physical store and so its online shopping only. As for activation, there is no such thing. All you need to do is remove the SIM card from your current phone and place it in the new phone.

Re: New Phone

Jb456 — Wed, 13 Jan 2021 21:52:28 GMT

@amckenzie001

Frequently asked questions about buying phones through Public Mobile.

https://www.publicmobile.ca/en/on/get-help/articles/certified-pre-owned-phones

How long will it take to receive my Certified Pre-Owned phone order?

Your order will ship via Canada Post or UPS and you should receive your order within 10 days. Once your order has been shipped, you will receive an email with a tracking number.

When you receive the phone and sim card go to link below to activate.

https://activate.publicmobile.ca/

Don't forget to use a referral code for a $10 sign-up bonus.