topic Re: need help - Stolen Phone in Get Support

need help - Stolen Phone

tom2016 — Tue, 04 Jan 2022 18:36:21 GMT

Hi PM,

I need a new sim card with my number. Some bad guys robbed me last week.

Please help!

Re: need help - Stolen Phone

CaNuCk07 — Tue, 21 Mar 2017 18:11:30 GMT

@tom2016 That sux. First you should get on ordering a new sim, then you can activate the new sim on you account.

Not sure if a mod or someone needs to cancel your old sim though.

@Shazia_K can you help clarify?

Re: need help - Stolen Phone

NDesai — Tue, 21 Mar 2017 18:21:59 GMT

Suspend your service from self serve account. There should be a tab for Lost/Stolen phone. When you get the new SIM, enable your service and change the sim card number.

Re: need help - Stolen Phone

tom2016 — Tue, 21 Mar 2017 18:25:24 GMT

thanks guys! just ordered one. have not found the button of lost/stolen

Re: need help - Stolen Phone

tom2016 — Tue, 21 Mar 2017 18:29:08 GMT

not able to find the button???

Re: need help - Stolen Phone

canucks4life — Tue, 21 Mar 2017 18:30:38 GMT

It is under Plan and Add-ons

Re: need help - Stolen Phone

NDesai — Tue, 21 Mar 2017 18:30:41 GMT

@tom2016 It's under Plans and Add-on.

Re: need help - Stolen Phone

tom2016 — Tue, 21 Mar 2017 18:41:13 GMT

i clicked "Plans" tab then saw Plans, and under Plans there is Add-ons. But still can not find where is the lost/stolen tab??

Re: need help - Stolen Phone

CaNuCk07 — Tue, 21 Mar 2017 18:45:04 GMT

right here

Re: need help - Stolen Phone

Mary_M — Tue, 21 Mar 2017 18:45:11 GMT

Hey @tom2016,

Did you manage to suspend your account ? Please let me know if I could be of assistance.

Thank you,

Mary

Re: need help - Stolen Phone

tom2016 — Tue, 21 Mar 2017 18:58:35 GMT

super thanks! got it.

Re: need help - Stolen Phone

tom2016 — Tue, 21 Mar 2017 18:59:27 GMT

thanks! ok now.

Re: need help - Stolen Phone

Mary_M — Tue, 21 Mar 2017 19:27:36 GMT

Glad we could help 🙂 @tom2016

Mary

Re: need help - Stolen Phone

tom2016 — Tue, 04 Apr 2017 15:30:47 GMT

HI PM,

I have ordered a SIM card at March 21th and my order number is 1****. The date you help me the solution for my stolen phone. It has been 2 tweeks I have not recieved the SIM. Please advice!?

Thanks,

Tom

Re: need help - Stolen Phone

Mary_M — Tue, 04 Apr 2017 15:32:15 GMT

Hey @tom2016,

Thank you for the update!

According to your order number, I can confirm that your new SIM card was shipped and should arrive this week (delivery takes 3 to 5 business days but can differ depending on your location) Please give it a few more days and let us know once you've received it 🙂

Regards,

Mary

Re: need help - Stolen Phone

tom2016 — Tue, 04 Apr 2017 15:36:27 GMT

thanks for your update! this is helpful, but ti has been 10 business days already.

Re: need help - Stolen Phone

Mary_M — Tue, 04 Apr 2017 15:39:53 GMT

Sometimes SIM orders take longer than expected, which is why I suggest waiting a few more days. If you have not received it by Thursday., please confirm and we'll proceed accordingly. @tom2016

Thanks!

Mary

Re: need help - Stolen Phone

tom2016 — Tue, 04 Apr 2017 15:42:17 GMT

ok, will do

Re: need help - Stolen Phone

tom2016 — Fri, 07 Apr 2017 16:54:02 GMT

HI PM, Hi Mary,

Today is Friday. I am not recieving the SIM card. I have no phone for 20 days more now. Please help on this. without phone for this long is really not good for my work and life too.

Thanks,

Tom

Re: need help - Stolen Phone

MarieHelene_L — Fri, 07 Apr 2017 17:12:06 GMT

Hey @tom2016,

I'm sorry to hear you still haven't received your new SIM 😕

Could you please send me a private message with your name, email, phone number and complete address? I'll have another one sent to you for free 🙂

Hopefully this one will find its way to you within a more reasonable time frame!

Thanks,

Marie