topic Re: Promotion 5G activation in Get Support

Promotion 5G activation

Dokidoki — Wed, 05 Jan 2022 21:50:57 GMT

I registered the 5G christmas reward but when I register the SIM card and using now, not yet has 5G adds to my account, my data will be consumed all soon. Do guys have the same experience? It said no prom code before and it would include in the plan but when?

Re: Promotion 5G activation

will13am — Wed, 13 Jan 2021 17:14:55 GMT

@Dokidoki , the bonuses will not be added immediately. Be patient, it will be. Please review the terms of the deal.

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Year-Savings-Get-your-second-month-FREE-plus-5GB-of-data/m-p/637422

Re: Promotion 5G activation

benfatto — Wed, 13 Jan 2021 17:15:47 GMT

Those promo credits will applied within 30 days. If they don't appear by then open a trouble ticket.
Hopefully you won't need it, but if necessary to obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Promotion 5G activation

BeachNBeer — Wed, 13 Jan 2021 17:16:34 GMT

@Dokidoki if you completed all instructions to be eligible it will be applied within 30 days. Many have said they received it faster.

You can click chat bubble to open a ticket for moderators and ask. You can also send them a private message.

CLICK TO PRIVATE MESSAGE

Re: Promotion 5G activation

Triguy — Wed, 13 Jan 2021 17:19:57 GMT

Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable.

Re: Promotion 5G activation

HALIMACS — Wed, 13 Jan 2021 17:41:46 GMT

Hi @Dokidoki

Of 2 new activations of people I know, they received the 5GB add-on on day 8 and 9 from activation.

Here's hoping yours will be as prompt.