topic Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi in Get Support

When I check my data usage, it does not show where I used my data. Is there a place to find this?

hdsomers — Wed, 05 Jan 2022 21:50:49 GMT

My data just renewed and it is showing as used up. I can't find an explanation of where my data was used. Not sure what is going on but has anyone else had this problem. Thanks!

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

computergeek541 — Wed, 13 Jan 2021 04:22:09 GMT

@hdsomers wrote:
My data just renewed and it is showing as used up. I can't find an explanation of where my data was used. Not sure what is going on but has anyone else had this problem. Thanks!

Some devices will show which applicaitons used the data and if the data usage was background usage, but not what the actual usage was used for.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

darlicious — Wed, 13 Jan 2021 04:28:00 GMT

@hdsomers

In your account on your overview page if its used up it will not be listed. Go to the top under my plan and add ons click the usage button. This will show your daily usage going back 30 days. Data is updated twice daily in 12 hour blocks.

Edit: In your phone under mobile data usage will list your apps. Set your usage dates to see what you have used during your cycle on each app.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

Camera4617 — Wed, 13 Jan 2021 04:36:27 GMT

I assume you mean 'which apps used data' rather than which location I was in when I used data. If you have iPhone, you can easily see that info in Settings - Cellular (This link will show you details https://support.apple.com/en-ca/HT201299) and I'd suggest to disable any app that is not really necessary to use data, especially ones that are heavy users like YouTube, Netflix or any video streaming app. Also, I'd click on 'Reset Statistics' on the bottom to see which apps in the future are using data. Not sure about android phones (if you have that one), but I'm sure there is similar way to do this..

Hope this helps.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

geopublic — Wed, 13 Jan 2021 05:01:32 GMT

@hdsomers Your device will show you that info you just need to make sure the start date syncs with your plan's start date.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

darlicious — Wed, 13 Jan 2021 07:43:32 GMT

@hdsomers

I just bought a new phone and for some reason its using way more data for the same apps and settings as the old phone. The why I havent figured out yet but i have my data warning and limiter set up so that iI didnt use up a couple of gb which easily could have happened given two days of usage which was really about 4 hours....the two hours i left the house (and wifi)each day. You can see my culprits in my screenshots....you can do the same.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

esjliv — Wed, 13 Jan 2021 11:17:56 GMT

Hello @hdsomers ,

If you are speaking of where your data usage is being used and how to find that on your SELF SERVE, then look under "View my usage" under "My Data and Addons" under your OVERVIEW tab.

This is kinda of clunky, but once you enter the dates you are looking for and sort it, it provide some insight of when data was used.

Note: there is a nearly a 24 hour delay on the above usage list (when it comes to data usage).

Most accurate of the total left and used would be showing under this section:

Other info. about Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

To check what apps are using your data, you can find that in your device...depending on your device... under Connection: Data Usage: Mobile Data.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

gpixel — Wed, 13 Jan 2021 12:53:22 GMT

@darlicious your google photos is uploading to the cloud... I can also see you like to leave your data enabled while on wifi. and there's also a missed call from me...

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

darlicious — Wed, 13 Jan 2021 13:03:21 GMT

@gpixel

So i have missed a setting thats allowing my phone to upload photos when i leave the house? (wifi) My other issue is the pc optimum app.....i can't figure out what's different from the A3. I've been testing as they have the same apps but the moto g is going crazy once its on mobile data.

Edit: Lol...i thought that was a spam call. I put you on the ignore.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

gpixel — Wed, 13 Jan 2021 13:14:43 GMT

@darlicious yeah it could be. is there a setting that allows for only uploading with a wifi connection?

is autosync enabled?

it should be under your google accounts menu

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

kb_mv — Wed, 13 Jan 2021 14:19:06 GMT

@gpixel wrote:
@darlicious yeah it could be. is there a setting that allows for only uploading with a wifi connection?

is autosync enabled?
it should be under your google accounts menu

@gpixel @darlicious You can turn off auto sync, but ~~also under~~ another option is {phone settings--apps & notifications--app info--photos--data usage} turn off Background data (tied to mobile data).

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

gpixel — Wed, 13 Jan 2021 14:20:35 GMT

@kb_mv if backup and sync is disabled in google photos it doesn't use background data

follow @kb_mv instructions for the PC optimum app

*that won't do anything though .. photos will still want to upload while the phone is in use

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

kb_mv — Wed, 13 Jan 2021 14:20:58 GMT

@gpixel wrote:
@kb_mv if backup and sync is disabled in google photos it doesn't use background data

follow @kb_mv instructions for the PC optimum app

@gpixel I didn't really phrase that correctly. I meant to imply that another option was to turn off background data. Post edited. Thanks.

Edit: I also use the same procedure for almost all my apps.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

darlicious — Wed, 13 Jan 2021 20:40:34 GMT

@kb_mv @gpixel

All background data has always been disabled. Autosync/back up is enabled but only to use wifi. I went thru all the settings i could find and there wasn't anything i could find useing mobile data. I emptied by photos trash bin and cleared the cache on all of my apps across all three devices (tablet, A3 and moto phone.)

The only things that have changed are getting the new phone, at least 2 updates to google photos and the pc optimum plays a lot more video within the app. The A3 is having the same issue just not quite as much usage. I've never recieved these high mobile data usage warnings before.....but Im happy that I've always had a low data warning/limit set or these apps would have blown thru some considerable add on data otherwise.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

gpixel — Wed, 13 Jan 2021 17:32:14 GMT

maybe there's a data leak with that app. I know snapchat has one, I just disabled background data and it stopped using data.

can you go to your settings/accounts and see if automatically sync data is enabled. disable it and test to see if you still have any leaks

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

srlawren — Wed, 13 Jan 2021 19:00:13 GMT

@gpixel wrote:
@darlicious your google photos is uploading to the cloud... I can also see you like to leave your data enabled while on wifi. and there's also a missed call from me...

@gpixel she also shops a lot at Loblaws stores (Shoppers Drug Mart, Canadian Superstore, etc.) 😁

@darlicious the setting you're looking for in in Google Photos. Tap on your profile pic in the upper right corner of the app, then Photos Settings, Back up & sync, then Cell data usage, and turn off the first switch (Back up photos over data). If you do that, it will only back up over Wi-Fi.

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

darlicious — Wed, 13 Jan 2021 21:11:27 GMT

@srlawren @gpixel

I would use"shop" loosely I'm usually paid in points to help them unstock their shelves and restock my shelves. It is wednesday so it will be test day when I go to "work " at my "job". lol....

As you can see my photo settings remain as they have for as long as I can remember.....I have had some issues with the pc optimum app so it has been uninstalled and reinstalled a couple of times. Can I uninstall the google photos app? It's a stock app is it not? Maybe uninstall the recent update(s)?

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

kb_mv — Wed, 13 Jan 2021 21:09:04 GMT

@darlicious I use an app called Stocard to manage all my "cards", including my PC Optimum account. You can't see any points or account info but it is easy to use to scan at the store. If you need to see the account you can do it on a desktop, though I have never had the need. Like I said I use it for all my accounts, some 15 or so (airmiles, airlines etc)

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

darlicious — Wed, 13 Jan 2021 21:21:08 GMT

@kb_mv

Each week before I leave the house to shop I take pics of the flyers, items etc....along with pics of the cards ( I have more than one account...shh!)to scan and anything else I may need all on my tablet which does not have mobile data. If I have an issue scanning from the tablet or a cranky clerk who demands to see a "live" flyer rather than a photo then I will use my phone(s).

Re: When I check my data usage, it does not show where I used my data. Is there a place to find thi

kb_mv — Wed, 13 Jan 2021 22:30:41 GMT

@darlicious The Stocard app downloads the current flyers for each card on the app.