topic Re: Number Porting in Get Support

Re: Number Porting

kiyakker — Wed, 05 Jan 2022 21:49:29 GMT

how can i take steps to ENSURE that i do not lose my koodo phone nbr?

Re: Number Porting

kiyakker — Mon, 11 Jan 2021 21:29:39 GMT

when going from koodo to public mobile

Re: Number Porting

computergeek541 — Mon, 11 Jan 2021 21:31:11 GMT

@kiyakker wrote:
how can i take steps to ENSURE that i do not lose my koodo phone nbr?

Ensure that the Koodo account is still open. After opening your Public Mobile account, go to https://publicmobile.ca/chatbot and type "port request". Ensure that you have your Koodo account number availiable.

Re: Number Porting

esjliv — Tue, 12 Jan 2021 00:09:10 GMT

Hello @kiyakker ,

You will need to obtain a Public Mobile SIM card first.

If you are a Koodo Postpaid customer you can port your Koodo number during the activation process with Public Mobile. I did it, pretty smooth transition.
If you are a Koodo Prepaid customer then you will need to activate with a temporary number, then port your number afterwards. To port afterwards you can contact the moderators.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Number Porting

Luddite — Fri, 15 Jan 2021 20:05:53 GMT

@kiyakker wrote:
how can i take steps to ENSURE that i do not lose my koodo phone nbr?

@kiyakker Always best to be prepared for rare difficulties: https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014/highlight/true#M20827