topic Re: Sim card and phone in Get Support

Sim card and phone

Madmonigan — Wed, 05 Jan 2022 21:48:57 GMT

My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you

Re: Sim card and phone

Anonymous — Mon, 11 Jan 2021 16:39:55 GMT

@Madmonigan wrote:
My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you

Can you login to your self-serve account? If so, does the status say Active? If so, can you use the Change SIM function and take note of the last 4 digits of the registered SIM card #. Then compare that to your actual SIM in your phone. Are they the same?

Re: Sim card and phone

Triguy — Mon, 11 Jan 2021 16:42:27 GMT

Log into your account and click change sim card.

It will show the last 4 digits of the sim card. Take the sim out of your phone. Do they match?

Re: Sim card and phone

hairbag1 — Mon, 11 Jan 2021 16:41:54 GMT

@Madmonigan wrote:
My service is unavailable and I'm wondering why.i paid for the service and all of a sudden I can't call text or use my data. Can you look into this for me please and thank you

Dial 611 to hear the status of your account. If you have a valid credit card on your account, you can also pay for next renewal if it's run out.

Keep us updated.

Hi

Madmonigan — Mon, 11 Jan 2021 21:31:30 GMT

Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have to do

Re: Hi

computergeek541 — Mon, 11 Jan 2021 23:12:30 GMT

@Madmonigan wrote:
Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have to do

Go back into your self serve account and immedaitely change your password and security quetsion. Report your phone as lost/stolen and then open a ticket at: https://publicmobile.ca/chatbot to have service restored on the proper SIM card.

Re: Hi

BeachNBeer — Mon, 11 Jan 2021 21:32:58 GMT

Did you reboot phone? Reset network settings? What have you done? Model of phone?

Re: Hi

hTideGnow — Mon, 11 Jan 2021 21:36:56 GMT

@Madmonigan , What is showing on your phone ? SIM not-provisioned? No service?

Also, if you have checked the SIM last 4 digits on your SIM card match with My Account , then it's good--at least not SIMjacked. Try to turn off the phone, re-sit the SIM firmly, restart the phone and see.

Re: Hi

kb_mv — Mon, 11 Jan 2021 22:16:12 GMT

@computergeek541 wrote:
@Madmonigan wrote:
Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have to do
Go back into your self serve account and immedaitely change your password and security quetsion. Report your phone as lost/stolen and then open a ticket at: https://publicmobile.ca/chatbot to have service restored on the proper SIM card.

@computergeek541 The OP said the numbers matched?

Re: Hi

computergeek541 — Mon, 11 Jan 2021 23:12:12 GMT

@kb_mv wrote:
@computergeek541 wrote:
@Madmonigan wrote:
Hello I'm still having trouble with sim card. I checked the numbers and they match. I can't even dial 611 to check either. So I dont know what other options I have to do
Go back into your self serve account and immedaitely change your password and security quetsion. Report your phone as lost/stolen and then open a ticket at: https://publicmobile.ca/chatbot to have service restored on the proper SIM card.
@computergeek541 The OP said the numbers matched?

Sorry. I misread.

Re: Hi

Luddite — Mon, 11 Jan 2021 23:15:23 GMT

Off topic >> moved to Lounge w new title

Re: Sim card and phone

anshuldewan — Mon, 11 Jan 2021 23:42:14 GMT

I had a similar issue. My previous service provider didn't release the number. Got it sorted today.

Did you port your number or purchased new? In either case create a ticket with Moderator team.