topic Re: How to change my cellphone number? in Get Support

How to change my cellphone number?

Je56 — Wed, 05 Jan 2022 21:48:53 GMT

I have just activated my Public SIM card. I have purchased my plan. I want to keep my old cell number. During the self serve process (they ask you to change cell number after setup)they said to take one of there cell numbers they had avaible which I did. After going through self serve they said to get ahold of a Community moderator and they would help walk you through to change to your old cell number. I am now asking for help to do this step by step to get there.

Thank you

David

Re: How to change my cellphone number?

computergeek541 — Mon, 11 Jan 2021 16:39:29 GMT

@Je56 wrote:
I have just activated my Public SIM card. I have purchased my plan. I want to keep my old cell number. During the self serve process (they ask you to change cell number after setup)they said to take one of there cell numbers they had avaible which I did. After going through self serve they said to get ahold of a Community moderator and they would help walk you through to change to your old cell number. I am now asking for help to do this step by step to get there.

To port in a number, you'll need go to https://publicmobile.ca/chatbot and type "port request".

Re: How to change my cellphone number?

kselmak — Mon, 11 Jan 2021 16:37:15 GMT

Sorry it's not working again

They removed it temporarily for almost a year now (due to sim jackings)

I thought it was as i was given that option last weekend and thought yeppieeee

You will have to contact moderators for today

Is you have issues with the ticket system send them private message to Moderator_Team

Re: How to change my cellphone number?

computergeek541 — Mon, 11 Jan 2021 16:35:42 GMT

@kselmak

A phone number cannot be cutrently be ported in using Self Serve.

Re: How to change my cellphone number?

Je56 — Mon, 11 Jan 2021 18:07:24 GMT

Thanks for the reply.

Re: How to change my cellphone number?

Je56 — Mon, 11 Jan 2021 18:16:28 GMT

Thanks for information. I tried to contact moderator to get ticket but won't work for my province it keeps changing province. I will try again sometime later. Sounds like it will be easier to keep new number. Would have made things simplier instead of changing all the other contact info.

Thank you

David