topic Re: Sim puk in Get Support

Puk code

dave-420 — Wed, 05 Jan 2022 21:48:42 GMT

I need a puk code because my sim is locked now and I've submitted a ticket about the problem. The mod contacted me requiring more info such as my account number and the last 4 digits of my credit card. The email also stated do not reply to this email. But to start a new ticket. Why can't I just talk to the mod in the xxxxxxxxxxxx@gmail.com? Where do I reply the information requested to? Where do I look for responses because I want my phone back up and running. This no customer service really sucks

Edit: email address removed. Dunkman

Re: Puk code

esjliv — Mon, 11 Jan 2021 03:20:23 GMT

Hello @dave-420

Reply to the message you received from the Moderator. See the envelope upper right corner of your Community page:

EDIT:

Oh, you received an email? I assumed it was a message in your Community Inbox...?

Then please see @Jb456 's post about the 2 ways to contact the moderators.

Re: Puk code

Jb456 — Mon, 11 Jan 2021 03:17:34 GMT

@dave-420 Click 3 dots on right of your post and click edit reply. Remove your email. Everyone on this public forum can see it. That's a no no.

To reach mods

Or send them a private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Puk code

esjliv — Mon, 11 Jan 2021 03:17:56 GMT

@dave-420 and please edit your post to remove any personal information.This is a public forum.

To edit it, hit the 3 dots at top, right of your post.

Re: Puk code

computergeek541 — Mon, 11 Jan 2021 03:36:06 GMT

@dave-420 wrote:
I need a puk code because my sim is locked now and I've submitted a ticket about the problem. The mod contacted me requiring more info such as my account number and the last 4 digits of my credit card. The email also stated do not reply to this email. But to start a new ticket. Why can't I just talk to the mod in the xxxxxxxxxxxx@gmail.com? Where do I reply the information requested to? Where do I look for responses because I want my phone back up and running. This no customer service really sucks

What's the exact on-screen message? Were the phone's security features enable so that it prompted you for the SIM card's PIN? it would only be asking for the SIM card's PUK if the PIN was entered incorrectly multiple times. The default PIN for all Public Mobile SIM cards is 1234.

If your phone is asking for a "SIM Network Unlock PUK", that means that your phone is locked to another carrier.

Re: Puk code

HALIMACS — Mon, 11 Jan 2021 03:22:06 GMT

Hi @dave-420

I expect you're receiving the e-mail because you have your Community account messages being sent to your e-mail. This is a setting you can make on your Community profile settings.

It's accurate you won't be able to respond to the e-mail on your traditional e-mail system.

As @esjliv stated, this message originated in your Community private message box, and is likely from the Moderator team (which is Public Mobile's customer service group)

Go there to read and reply to Private Messages.

Cheers

Re: Puk code

dave-420 — Mon, 11 Jan 2021 03:22:29 GMT

Yea it was an inbox but I also got emails. Sorry but how do I submit a ticket and communicate like this? Not 17 hours later still looking for a response

Re: Puk code

Anonymous — Mon, 11 Jan 2021 03:24:15 GMT

All communications are done in the private messaging system. The emails are just notifications of the fact you got a private message.

Click on the subject to see the whole message and be able to reply to it.

Re: Puk code

HALIMACS — Mon, 11 Jan 2021 03:25:55 GMT

You submit a ticket this way:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Puk code

dave-420 — Mon, 11 Jan 2021 03:26:34 GMT

Why would it be locked to previous carrier when I've been using this phone for 4 months now?

Re: Puk code

esjliv — Mon, 11 Jan 2021 03:32:13 GMT

@dave-420 ,

Do you have services? If not, check the 4-digits of your SIM match the 4-digits listed on your SELF SERVE account, found here, under "Change Sim Card":

If the 4-digts DO NOT match, then it appears someone has been fraudulent (SIM-jacked) on your account.

Change passwords and security questions to your SELF SERVE account right away and check your financials.

Let the moderators know about this as well. By checking your Private Message Box while signed into your Community Account.

Re: Puk code

computergeek541 — Mon, 11 Jan 2021 03:36:59 GMT

@dave-420 wrote:
Why would it be locked to previous carrier when I've been using this phone for 4 months now?

Since you've been using the phone, you're right that you do need the SIM card's PUK. Unfortunately, only the moderators can provide you with that. Changing to a new SIM card would eliminate the need for this code, although I agree that you shouldn't have to replace it.

Re: Puk code

HALIMACS — Mon, 11 Jan 2021 03:45:32 GMT

There's more information here, @dave-420

Where to find your PUK (publicmobile.ca)

After selecting the above, and then clicking on the area to submit a ticket to the Moderator by clicking where the here is indicated, type "Need PUK code", then select from the list based on what PUK message you received.

Re: Puk code

dave-420 — Tue, 12 Jan 2021 12:45:42 GMT

I live nowhere near a dealer to buy a new card.. they dont seem to want to help me cause it's been 17 hours since they last contacted me... 1800publicmo would be a good number to call for us *************. I just want my phone working again

Re: Puk code

Jb456 — Mon, 11 Jan 2021 03:49:13 GMT

@dave-420 Unfortunately Public Mobile support is all online. Says this on their main page before you even sign up.

It could take up to 48 hours as per help article.

https://www.publicmobile.ca/en/on/get-help/articles/get-support

Sim puk

dave-420 — Mon, 11 Jan 2021 04:57:29 GMT

How do i easily get the puk code so i can continue my service??

Re: Sim puk

JoyLuck — Mon, 11 Jan 2021 04:59:14 GMT

@dave-420 wrote:
How do i easily get the puk code so i can continue my service??

The following is from another post from the Oracle @Luddite

The following should help to delineate the various PIN messages that can occur:

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Sim puk

Jb456 — Mon, 11 Jan 2021 04:59:44 GMT

@dave-420

Like we told you on your other thread (which Oracle's will merge this one into)

You have to contact moderators.

They work for public mobile and the only ones that can give it to you. The forum's are all customers like you.

Or private message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim puk

Jb456 — Mon, 11 Jan 2021 05:00:44 GMT

@computergeek541 merge with

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Puk-code/m-p/639942

Thanks!

Re: Sim puk

Anonymous — Mon, 11 Jan 2021 05:01:51 GMT

Maybe put away the herbs for the time being and concentrate on the guidance being offered. You need to contact the moderators.