topic Re: Public Mobile Number not ported. in Get Support

Public Mobile Number not ported.

BigBoyJunior — Wed, 05 Jan 2022 21:48:29 GMT

I was previously on Virgin Mobile, however, when switching, I had 2 bills, one from public and one from virgin. Virgin said the phone number's port request was cancelled. I would like this issue fixed, as virgin said they would cancel my account when the number got properly ported. I would like this fixed immediately.

Re: Public Mobile Number not ported.

hTideGnow — Sun, 10 Jan 2021 23:05:38 GMT

@BigBoyJunior wrote:
I was previously on Virgin Mobile, however, when switching, I had 2 bills, one from public and one from virgin. Virgin said the phone number's port request was cancelled. I would like this issue fixed, as virgin said they would cancel my account when the number got properly ported. I would like this fixed immediately.

how long did you try to switch? just today or has been long?

2 bills is normal. Your PM bill is there when you activated.. it was activating with a new PM number. Virgin will still charging until they see the porting request and release your number, at that time, that account will be cancelled.

try to call the porting number as the other poster suggested.

Also, make sure you have a phone with the Virgin SIM inserted and turned on. You need to wait for a text from Virgin (asking you if you are really leaving) and you need to reply with a YES for the porting to complete.

Re: Public Mobile Number not ported.

BigBoyJunior — Sun, 10 Jan 2021 23:11:44 GMT

Its been about a month. I didn't see the text, as virgin usually gives me "free this and that" which I usually ignore. Would there be a way to regenerate the text?

Re: Public Mobile Number not ported.

JK8 — Sun, 10 Jan 2021 23:14:43 GMT

@BigBoyJunior wrote:
Its been about a month. I didn't see the text, as virgin usually gives me "free this and that" which I usually ignore. Would there be a way to regenerate the text?

Follow @computergeek541 instructions above.

Re: Public Mobile Number not ported.

BigBoyJunior — Sun, 10 Jan 2021 23:15:00 GMT

Also I have seem to lost the virgin sim card.

Re: Public Mobile Number not ported.

XionBunny — Sun, 10 Jan 2021 23:23:17 GMT

@BigBoyJunior wrote:
Also I have seem to lost the virgin sim card.

Without it, you will not be able to authenticate the port, so that does complicate things.

Re: Public Mobile Number not ported.

hTideGnow — Sun, 10 Jan 2021 23:35:50 GMT

@XionBunny wrote:
@BigBoyJunior wrote:
Also I have seem to lost the virgin sim card.
Without it, you will not be able to authenticate the port, so that does complicate things.

you can try to call Virgin to see if you can put a comment on the system about yes to port.. but honest.. I doubt it.

A more normal way is to get a Virgin SIM .. usually $5, set the SIM back to your Virgin account so you can receive text and reply "Yes" for the porting to go through.

Re: Public Mobile Number not ported.

darlicious — Sun, 10 Jan 2021 23:51:10 GMT

@BigBoyJunior

Where are you located? If you are in the Toronto area you can get a virgin sim card for $0.69 including shipping ( pick up price may vary) from Canadian Cell Supplies. Order it today you may get it as early as wednesday across country.....usually by friday for sure. If youre in Vancouver pm me I can help you out.

Re: Public Mobile Number not ported.

srlawren — Mon, 11 Jan 2021 00:23:22 GMT

Re: Public Mobile Number not ported.

LurganIeUk — Mon, 11 Jan 2021 00:36:32 GMT

@BigBoyJunior wrote:
Also I have seem to lost the virgin sim card.

I can supply one if you need.

Re: Public Mobile Number not ported.

BigBoyJunior — Mon, 11 Jan 2021 00:50:16 GMT

Alright so I contacted public, they said to contact virgin again, but to give a verbal confirmation to transfer over, and now public has to send me a confirmation.

Re: Public Mobile Number not ported.

XionBunny — Mon, 11 Jan 2021 00:51:50 GMT

@BigBoyJunior wrote:
Alright so I contacted public, they said to contact virgin again, but to give a verbal confirmation to transfer over, and now public has to send me a confirmation.

Great to hear progress has been made on your issue 🙂