topic Re: Payment in Get Support

Payment

Gurpreet12345 — Wed, 05 Jan 2022 21:48:15 GMT

I cancel my services and now I want refund

Re: Payment

Quigley — Sun, 10 Jan 2021 20:15:52 GMT

Sorry this is a prepaid service. There's no refunds. YMMV

Re: Payment

NDesai — Sun, 10 Jan 2021 20:52:53 GMT

PM service is pre-paid so if you canceled in between your plan, you cannot get any refund as per their terms and conditions.

Re: Payment

esjliv — Sun, 10 Jan 2021 20:58:46 GMT

Hello @Gurpreet12345 ,

Did you port your Public Mobile phone number out to another provider? If so, then yes, your account with Public Mobile is automatically closed and any funds paid on the current cycle you were in (including any balance that was showing in your available funds) is gone.

If you did not port your Public Mobile number and your account went into Suspended status or it was in Lost/Stolen status, then you could resume your service for the remaining of the funds to use for yourself OR maybe allow someone else to use it until the cycle is over.

Disable autopay and remove the credit card so it does not renew again.

To RESUME service:

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Resume/Reactivate Service (Top up your plan, if needed. Change to the cheapest plan of $15, if you choose to)

Re: Payment

HALIMACS — Sun, 10 Jan 2021 21:04:41 GMT

Hi @Gurpreet12345

Not knowing the circumstances of your refund request, you may wish to contact the moderators about this. If you're looking for a refund for unused services from a prior payment, you're out of luck.

IF you canceled or ported and then shortly after auto-pay triggered paying for another cycle, you might be eligible for a refund, however I'm guessing there would be a very limited set of circumstances where that might occur based on bad timing.

If you feel your situation is the latter, contact the moderators.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Payment

benfatto — Sun, 10 Jan 2021 21:32:25 GMT

@Gurpreet12345 How did you cancel? Only 2 ways - stop paying or port out your number.