topic Re: Locked network in Get Support

Locked network

handsjanvier — Wed, 05 Jan 2022 21:48:13 GMT

Hi i just tried activating a new phone number, using the sim card provided, money was charged to my account, but phone still doesn't work. Phone says "Network locked sim card inserted".

Its been 20 hours since activation email was received. is this normal?

Re: Locked network

Dunkman — Sun, 10 Jan 2021 18:51:05 GMT

@handsjanvier

It looks like that your phone is locked to previous provider. You should be able to call the provider and get the unlock code for free.

Re: Locked network

computergeek541 — Sun, 10 Jan 2021 21:26:54 GMT

@handsjanvier wrote:
Hi i just tried activating a new phone number, using the sim card provided, money was charged to my account, but phone still doesn't work. Phone says "Network locked sim card inserted".
Its been 20 hours since activation email was received. is this normal?

If the phone is locked to a Canadian carrier, as @Dunkman stated, that carrier should provided the unlock code or arrange to have the phone unlocked for free. However, some carriers sometimes resist if you're not a current customer of theirs. Another option is to try online marketplaces such as ebay to purchase such unlock codes/unlock services.