topic Re: Kyocera mobile data not working in Get Support

Kyocera mobile data not working

kbetson — Wed, 05 Jan 2022 21:48:06 GMT

Hi, my grandma has a Kyocera duraforce phone with public mobile. When we turn on the mobile data, it does not work. Any ideas on how to fix?

Re: Kyocera mobile data not working

davgendron — Sun, 10 Jan 2021 15:45:13 GMT

Hello @kbetson

Have you tried to restart the phone? Have you checked if you still have data available? If nothing else works, you could try to put the sim card into another phone and check if the data works. If so, there might have a problem with your grandmother's phone.

Re: Kyocera mobile data not working

Anonymous — Sun, 10 Jan 2021 15:56:08 GMT

@kbetson wrote:
Hi, my grandma has a Kyocera duraforce phone with public mobile. When we turn on the mobile data, it does not work. Any ideas on how to fix?

Has it ever worked here? Likely needs the APN set. It looks a little light on LTE. Can you set it to 3G/WCDMA/UMTS/HSDPA?

Re: Kyocera mobile data not working

kbetson — Sun, 10 Jan 2021 15:57:40 GMT

Hi, we tried all of these and nothing has worked. The sim card and the data works in another phone. The Kyocera is running Android 5.1.1 if that helps at all.

Re: Kyocera mobile data not working

Anonymous — Sun, 10 Jan 2021 16:04:25 GMT

@kbetson : Can you post screenshots of your APN settings?

Re: Kyocera mobile data not working

kbetson — Sun, 10 Jan 2021 16:09:26 GMT

What would be the correct APN settings?

Re: Kyocera mobile data not working

will13am — Sun, 10 Jan 2021 16:12:33 GMT

@kbetson wrote:
What would be the correct APN settings?

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

Re: Kyocera mobile data not working

kbetson — Sun, 10 Jan 2021 16:23:34 GMT

Currently its blank

Re: Kyocera mobile data not working

kbetson — Sun, 10 Jan 2021 16:24:27 GMT

Thanks! I will try that

Re: Kyocera mobile data not working

Anonymous — Sun, 10 Jan 2021 16:28:15 GMT

@kbetson : Interesting that it's all blank. You could also try the WCDMA/GSM choice if the LTE doesn't have much luck finding a tower. But it does seem to have one or two bands for LTE. But you still need APN.